TM
Tozama M
1 reviews | Active since May 2019
07 May 2019, 12:32
Return of a dress
For over 20yr I 've been a customer of Truworths store, not even once was it mentioned to me that it only take 30 to to make returns or I should read the back of my slip for Truworths return policy. Last Saturday I went to Truworths Kenako Mall in PE to return a dress that I bought on the 30thMar with tags n slip and they refused to take the dress back. Now I'm stuck with a dress that I dnt even like. I am very disappointed with this after being a loyal customer to them all these years. I will pay this dress and close my account with them
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Replies (2)
Truworths's replyOfficial
07 May 2019, 15:50 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply07 May 2019, 15:50
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
09 May 2019, 11:05 Thank you for your post and allowing us the opportunity to respond.
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We can confirm that one of our consultants has been in contact with you and we are pleased that we have resolved your frustration. Should you have any further queries with regards creating your online profile, please contact our Online team directly on 021- *** or via email ***. Kind regards, Truworths Online Team
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We can confirm that one of our consultants has been in contact with you and we are pleased that we have resolved your frustration. Should you have any further queries with regards creating your online profile, please contact our Online team directly on 021- *** or via email ***. Kind regards, Truworths Online Team
Truworths's reply09 May 2019, 11:05
Official
Thank you for your post and allowing us the opportunity to respond.
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We can confirm that one of our consultants has been in contact with you and we are pleased that we have resolved your frustration. Should you have any further queries with regards creating your online profile, please contact our Online team directly on 021- *** or via email ***. Kind regards, Truworths Online Team
At Truworths, our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy is met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We can confirm that one of our consultants has been in contact with you and we are pleased that we have resolved your frustration. Should you have any further queries with regards creating your online profile, please contact our Online team directly on 021- *** or via email ***. Kind regards, Truworths Online Team