1 reviews | Active since Mar 2013
Response to pathetic service
In response to your review. Please do not send me the same response you have before about account being in arrears. I want the relevant information sent from your supposed investigation you did because the facts are clear. When the debit order was put in place MBD clearly stated on recorded phonecalls as we all know that my credit record was not going to be affected because you debited my account regularly as well as purchases.
Why was this not adhered to? Its very simple so please stop giving me stories! Another thing, the account was not closed and i was not sent a closed up letter, simply a zero balance. I want the account closed, I want the letter and i dont want any communication from you people with your ********* service!
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account; however, confirm that the payments made over the past months were not sufficient to bring the account up to date.
We can however confirm that your account has in the interim been settled in full and that a paid up letter was sent to via email on 28 December 2017.
We regret that you have decided to close your account with us, yet confirm that this has been done as per your request. However, because we value your patronage, we wish to sincerely apologise for the manner in which you felt our collections process was handled.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account; however, confirm that the payments made over the past months were not sufficient to bring the account up to date.
We can however confirm that your account has in the interim been settled in full and that a paid up letter was sent to via email on 28 December 2017.
We regret that you have decided to close your account with us, yet confirm that this has been done as per your request. However, because we value your patronage, we wish to sincerely apologise for the manner in which you felt our collections process was handled.
Kind regards,
Truworths Online Team