Resolve and back pay.

My name is Bonolo Dichi,id no *** 080,cell phone ***. I was called last year July 2019 for an upgrade on my Vodacom e biller account that is debiting on my Sheet street account instead of an upgrade a consultant added a new account to debit on the very same account(Vodacom e-biller) so I had 2 data bundles account that where debiting on my sheet street account, I was not aware of the two debits till a cashier made me aware of that, The initial data e-biller was R215.00 for 5GB and the new e-biller that was added into my account was R299.00 for 5 GB which I never received, only received the 5GB for the initial e-biller. I then called their head office to enquire on that and they told me to write the following letter:

I am enquiring on my sheet street account due to debits that where made on my account and account balance...I m currently on a Vodacom data bundle contract that debits on my sheet street account on monthly basis.

yesterday (28/08/2019) I went to sheet street store to make a payment of R635.00 and I was not aware that my balance was 823.65 due to not making any purchases, after a payment cashier made me aware that on the following dates a Vodacom mobile data bundle debited the following amounts:

07/08/2019 a debit of R299.00 08/08/2019 =R219.00 08/08/2019 =R299.00 after making a payment I was still left with a credit of R823.00 while paid of R635.00 and later when I checked my balance again it was R1 400 and credit of R375.00 I don't understand if its ur system error or something else.

after sending the above letter one of their consultant called me to make a follow up on what I was enquiring on in January 2020 she told me that they can not find the voice record of the agreement that I made with a consultant that called for the upgrade ,I was also told that the initial e biller that agreed on the contract expired in December because it was a 12 months contract. The added e-biller is still debiting and I was told that they are investigating until to date.