PS
Pranesh S
1 reviews | Active since Apr 2009
30 Jun 2015, 13:21
Requesting Payment for account with zero balance
I am quite fed up with Truworths and their outsourced collections company. My account has a zero balance but I am constantly getting sms messages requesting payment. I once made contact with the company calling and requesting payment and made it clear to them that I owe them no money and they need to stop sending me these sms messages but they continue to do so. They clearly have my cell number incorrectly loaded on someone else's account. Please sort out this mess asap. Clearly you'll have no proper checks and balances in places.
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Truworths's replyOfficial
03 Jul 2015, 13:45Hello Pranesh,
At Truworths, we pride ourselves on offering customer service of International standards and as such mandate all our associates to uphold our high service levels.
Following our recent telephonic conversation we established that the communication was being sent from Van Deventer Majopelo (VVM) who is handling the account that your cell phone number is linked to. We therefore escalated this matter to their Management team to address your concerns raised.
Subsequent to your telephonic conversation with the Complaints Manager from VVM as well as our Recoveries Manager, we are pleased to confirm that your request has been actioned, and that your cell phone details are no longer linked to the respective Truworths account holder's account. As a result, we verify that you will not receive any communication regarding this customer again.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter.
Should you have any further inquiries, please contact us on *** or via email on ***.
Yours sincerely,
Lynn
At Truworths, we pride ourselves on offering customer service of International standards and as such mandate all our associates to uphold our high service levels.
Following our recent telephonic conversation we established that the communication was being sent from Van Deventer Majopelo (VVM) who is handling the account that your cell phone number is linked to. We therefore escalated this matter to their Management team to address your concerns raised.
Subsequent to your telephonic conversation with the Complaints Manager from VVM as well as our Recoveries Manager, we are pleased to confirm that your request has been actioned, and that your cell phone details are no longer linked to the respective Truworths account holder's account. As a result, we verify that you will not receive any communication regarding this customer again.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter.
Should you have any further inquiries, please contact us on *** or via email on ***.
Yours sincerely,
Lynn
Truworths's reply03 Jul 2015, 13:45
Official
Hello Pranesh,
At Truworths, we pride ourselves on offering customer service of International standards and as such mandate all our associates to uphold our high service levels.
Following our recent telephonic conversation we established that the communication was being sent from Van Deventer Majopelo (VVM) who is handling the account that your cell phone number is linked to. We therefore escalated this matter to their Management team to address your concerns raised.
Subsequent to your telephonic conversation with the Complaints Manager from VVM as well as our Recoveries Manager, we are pleased to confirm that your request has been actioned, and that your cell phone details are no longer linked to the respective Truworths account holder's account. As a result, we verify that you will not receive any communication regarding this customer again.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter.
Should you have any further inquiries, please contact us on *** or via email on ***.
Yours sincerely,
Lynn
At Truworths, we pride ourselves on offering customer service of International standards and as such mandate all our associates to uphold our high service levels.
Following our recent telephonic conversation we established that the communication was being sent from Van Deventer Majopelo (VVM) who is handling the account that your cell phone number is linked to. We therefore escalated this matter to their Management team to address your concerns raised.
Subsequent to your telephonic conversation with the Complaints Manager from VVM as well as our Recoveries Manager, we are pleased to confirm that your request has been actioned, and that your cell phone details are no longer linked to the respective Truworths account holder's account. As a result, we verify that you will not receive any communication regarding this customer again.
We wish to convey our sincerest apologies for any inconvenience caused as a result of this matter.
Should you have any further inquiries, please contact us on *** or via email on ***.
Yours sincerely,
Lynn