Reported ********** account opened in my name and Truworths not interested

Item: Truworths
Rating: 1
Author: Mmabjalwa M

I lost my handbag in August 2018 in mugging incident and lost my ID and other important documents. I reapp**** for new IDs and received it by August 2018. I then received a call from Truworths saying I must pay my account in March 2019. I told them I don't have account with them. I told them the account was **********ly opened. I them obtained affidavit and case number from Police Station and send to their ***** department. Up to now I received no feedback and my life is stuck because I can't obtain any credit from anyone as my name is listed in ITC. Their service is very disappointing and my life is on hold.

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Replies (2)

Truworths's replyOfficial

14 Oct 2019, 16:51

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Truworths's reply14 Oct 2019, 16:51

Official

Truworths's replyOfficial

17 Oct 2019, 08:13

Thank you for your post.

We acknowledge your frustration and escalated your concerns raised to the relevant department to address. At Truworths, view issues of ***** and irregular credit activity in a very serious light.

Upon a thorough investigation, we established that the above-mentioned account is not reflecting on our records and can confirm that one of our consultants have been in contact with you to advise.

We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** / ***

Kind regards,

Truworths Online Team

Truworths's reply17 Oct 2019, 08:13