ZK
Zandile K
1 reviews | Active since Apr 2015
26 Apr 2015, 16:28
Rejection
I bought a fone @ Truworths Galleria Nokia 520 , within a month speaker wasn't working then I took the phone back to the store for repair . They told me to wait for 3 weeks and they will fone me when the phone is ready. They phone after 3 weeks and they told me that the phone is rejected coz the IMEI number is not the same. My question is how coz I am the only person who was using that phone and they were busy phoning me to pay the installment but they failed to do their job. They are so ****** and m stuck with this useless fone
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Truworths's replyOfficial
13 May 2015, 08:55Hello Maskoh,
Thank you for your post.
We have investigated your complaint, and established that your cell phone was sent to MTN for a warranty assessment in December 2014. MTN however declined the return, as the IMEI number on the cellphone does not match the number listed on the purchase docket. We have been informed that you have been advised of this in January 2015.
As you were not happy with the feedback provided by the store, a decision was made by the Area Manager to further investigate this matter with MTN. Following our email correspondence we will contact you with the outcome once the investigated has been concluded.
We wish to apologise for the delay in our response and are committed to providing you with the required feedback. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We have investigated your complaint, and established that your cell phone was sent to MTN for a warranty assessment in December 2014. MTN however declined the return, as the IMEI number on the cellphone does not match the number listed on the purchase docket. We have been informed that you have been advised of this in January 2015.
As you were not happy with the feedback provided by the store, a decision was made by the Area Manager to further investigate this matter with MTN. Following our email correspondence we will contact you with the outcome once the investigated has been concluded.
We wish to apologise for the delay in our response and are committed to providing you with the required feedback. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,
Truworths's reply13 May 2015, 08:55
Official
Hello Maskoh,
Thank you for your post.
We have investigated your complaint, and established that your cell phone was sent to MTN for a warranty assessment in December 2014. MTN however declined the return, as the IMEI number on the cellphone does not match the number listed on the purchase docket. We have been informed that you have been advised of this in January 2015.
As you were not happy with the feedback provided by the store, a decision was made by the Area Manager to further investigate this matter with MTN. Following our email correspondence we will contact you with the outcome once the investigated has been concluded.
We wish to apologise for the delay in our response and are committed to providing you with the required feedback. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We have investigated your complaint, and established that your cell phone was sent to MTN for a warranty assessment in December 2014. MTN however declined the return, as the IMEI number on the cellphone does not match the number listed on the purchase docket. We have been informed that you have been advised of this in January 2015.
As you were not happy with the feedback provided by the store, a decision was made by the Area Manager to further investigate this matter with MTN. Following our email correspondence we will contact you with the outcome once the investigated has been concluded.
We wish to apologise for the delay in our response and are committed to providing you with the required feedback. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Best regards,