Reimbur*****t

Dear Madam/Sir My name is Mrs Dorcas M Pelo , ID no is *** and the no of my store card is ***. I never gave Truworths an agreement to debit/stop order,tapping in to my bank account and this has been happening from last year November 2018. I tried to solve this problem by going to the bank to cancel, was then sent back to the store to fix this. So I was moving from different stores for help and nothing happened until on the 9/5/2019, when the supervisor of the store at Trade Route Mall at Lenasia, phoned Head Office to try help me as a client. I was then given the phone to explain my problem but i was confronted by a very rude lady by the name of Nomawethu who told me straight away that I will not going refunded. I went to the bank to ask for statements from last year November to prove my case and asked her to give evidence. The following is the dates and amounts deducted

30/11/2018 = R 260 31/12/2018 = R 699 28/02/2019 = R 560 01/04/2019 = R 560 30/04/2019 = R 560

On this day, 09/05/2019, there was another deduction which was immediately cancelled and the time was 15:01, when I complained. What is very funny is that all the above amounts never reduced my balance. Can you please cancel the debit order/stop order and refund all my money immediately. Again please speak to your staff to address clients properly. Hoping that my plea would meet your best consideration.

I am Yours faithfully Dorcas Pelo***) Good day, Thank you for your email and allowing us the opportunity to respond. As per our telephone conversation we can confirm that your query has been escalated to the accounting department who has provided us with the following feedback. We can confirm that we will be able to refund you with the amount of R3459.00. Kindly be advised that should this amount be credited back to you the balance on your account will increase to R4818.77 Please confirm the store which would be convenient for you to collect this refund. Furthermore we can confirm that the debit order details have been completely removed from the account. We sincerely apologise for the inconvenience caused as a result of this matter. Kind regards, Christopher Customer Services Consultant

Good day, Thank you for your response. As previously advised, we are willing to refund the debit order amounts which were deducted from your bank account, as the debit order payments were over payments made on your account. Please note that this will increase your account balance. We can confirm that your statements from November 2018 has been sent via email. Should you have any further queries after reviewing your statements, please contact us. Kind regards, Aashiqah Customer Services Consultant Truworths logo Follow up on previous correspondence

Why charge me interest when I always make payments before the 7th of each month eg, on the 11-5-2019 R500 was deducted from my bank and it is not reflecting on the statement you gave me. I have proof from my bank statements. Please correct that