1 reviews | Active since Oct 2015
Regret opening a Truworths a/c
Good day,<br> <br> I am utterly disappointment with truworths and the service, firstly my a/c was handled over to the debt collectors , I think it was to blakes (I stand corrected), the consultants are blakes has no respect for you and speak however they please in a very rude tone, is this the kind of people truworths deals with? I know I owe you money but there is no need to disrespect me!<br> recently I called truworths a/c department because I wished to pay of my acc. I was told I needed to contact creditworx, I contacted creditworx and after been transferred from consultant after consultant I managed to speak to some one who was willing to help (oh so I thought) I have requested a settlement letter numerous times and surprise surprise I am still waiting. DO YOU NOT WANT MY MONEY?? because it certainly looks like it! what amazes me with creditworx is they confirmed all my correct contact details and yet not once they did not contact me to make payment.How amazing!!,<br> once some one decides to do a job and email me a statement I will make a payment, and then all negative information MUST be removed from my name and should reflect, PAID UP IN FULL
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and wish to advise that even though your account was being handled by an outside collections agency on our behalf, they are mandated to always uphold our high service standards.
We therefore apologize for the manner in which you were attended to during the collections process. We can further assure you that your concerns have been brought to the attention of the relevant management teams of the agencies involved.
We are pleased to confirm that following our email correspondence we have liaised with the relevant agency and can verify that a settlement letter was emailed to you.
We were informed that once the payment has been finalized, a paid up letter will be emailed to you and a further update instruction will be submitted to all credit bureaus to update your payment profile to reflect the paid up status.
We trust that we have adequately attended to your query.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and wish to advise that even though your account was being handled by an outside collections agency on our behalf, they are mandated to always uphold our high service standards.
We therefore apologize for the manner in which you were attended to during the collections process. We can further assure you that your concerns have been brought to the attention of the relevant management teams of the agencies involved.
We are pleased to confirm that following our email correspondence we have liaised with the relevant agency and can verify that a settlement letter was emailed to you.
We were informed that once the payment has been finalized, a paid up letter will be emailed to you and a further update instruction will be submitted to all credit bureaus to update your payment profile to reflect the paid up status.
We trust that we have adequately attended to your query.
Kind regards,
Lynn