Regret exchange
A friend bought my daughter a gift from earth child and gave me the receipt to exchange if there’s challenges with size. I then went to Truworthd Menlyn and was advised that I need a gift receipt for exchange of sizes , which I didn’t have.
Truworths makes so difficult for clients to make exchanges I really regret.
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Truworths's replyOfficial
05 Jul 2019, 16:00 At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have escalated your concerns to the Store Manager to address and to ensure that our high service standards are upheld at all times. We regret not reaching you on your phone, however, we kindly request you to contact us back directly on *** or via email ***
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
Hope to hear from you soon.
Kind regards,
Truworths Online Team
We have escalated your concerns to the Store Manager to address and to ensure that our high service standards are upheld at all times. We regret not reaching you on your phone, however, we kindly request you to contact us back directly on *** or via email ***
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
Hope to hear from you soon.
Kind regards,
Truworths Online Team
Truworths's reply05 Jul 2019, 16:00
Official
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have escalated your concerns to the Store Manager to address and to ensure that our high service standards are upheld at all times. We regret not reaching you on your phone, however, we kindly request you to contact us back directly on *** or via email ***
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
Hope to hear from you soon.
Kind regards,
Truworths Online Team
We have escalated your concerns to the Store Manager to address and to ensure that our high service standards are upheld at all times. We regret not reaching you on your phone, however, we kindly request you to contact us back directly on *** or via email ***
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
Hope to hear from you soon.
Kind regards,
Truworths Online Team