JC
Jonathan C
1 reviews | Active since May 2015
01 May 2015, 13:31
Refusing to return with proof of purchase
Your branch refuses to refund me with a copy of a receipt after telling them that the actual receipt was destroyed after I was provided with a copy. On your receipts it states proof of purchase must be presented which was done and item with tags in its bought. Your staff not even providing a solution rather telling me to wait for their Regional on Monday!!!
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Truworths's replyOfficial
07 May 2015, 11:14Hello Jonazonhelopeter,
Thank you for your post and affording us the opportunity to respond.
One of the conditions of our Returns Policy is that all merchandise deemed to be unsuitable, including gifts, must be returned with the original invoice or gift receipt. This policy is in place to ensure that merchandise made available in our stores is in pristine condition and meets our high standards.
We wish to apologise for the manner in which you felt your query has been handled and believe that the Store Manager has been in contact with you and has satisfactorily attended to your concerns.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
One of the conditions of our Returns Policy is that all merchandise deemed to be unsuitable, including gifts, must be returned with the original invoice or gift receipt. This policy is in place to ensure that merchandise made available in our stores is in pristine condition and meets our high standards.
We wish to apologise for the manner in which you felt your query has been handled and believe that the Store Manager has been in contact with you and has satisfactorily attended to your concerns.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***
Kind regards,
Lynn
Truworths's reply07 May 2015, 11:14
Official
Hello Jonazonhelopeter,
Thank you for your post and affording us the opportunity to respond.
One of the conditions of our Returns Policy is that all merchandise deemed to be unsuitable, including gifts, must be returned with the original invoice or gift receipt. This policy is in place to ensure that merchandise made available in our stores is in pristine condition and meets our high standards.
We wish to apologise for the manner in which you felt your query has been handled and believe that the Store Manager has been in contact with you and has satisfactorily attended to your concerns.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
One of the conditions of our Returns Policy is that all merchandise deemed to be unsuitable, including gifts, must be returned with the original invoice or gift receipt. This policy is in place to ensure that merchandise made available in our stores is in pristine condition and meets our high standards.
We wish to apologise for the manner in which you felt your query has been handled and believe that the Store Manager has been in contact with you and has satisfactorily attended to your concerns.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***
Kind regards,
Lynn