Refusing to refund or cancel the items that are not available

Truworths online is nothing but a headache, the consultants are not professional, including the manager. I am ****ed up with the whole team.

Two weeks before Christmas I made an order only to be told that 1 item is not available a day after the order made, it took Truworths online another two weeks to refund the item, my child had to spend his Christmas without clothes 😢 while they are holding on my money, I was phoning them everyday and they kept on telling me that i will receive my money and I even spoke to the manager who even promised me a voucher in order to apologize for the pain they caused me but she never phone me again nor even the voucher being available.

On Wednesday I made another online purchase only to find out this morning that one of the items is not available and I phoned them requesting the refund and cancel the whole order as they keep on advertising things that they do not have in stock, they told me that they are unable to refund or cancel, the refund must happened automatically of which I am going to wait another 14 days to get back my money. Why do they keep on selling or advertising items that are not available then take up to 14 days to pay back the money? Way too unprofessional and I am so done with them, the airtime that I am using to phone them can even buy me another item😭😭😭😭