1 reviews | Active since Mar 2009
Refusing to exchange gift for one size bigger
<p>I receive an expensive pair of shorts for my son as a gift. They were too small, and bought less than a week ago. The tag was still attached and it was clearly a truworths branded item. I just wanted one size bigger of the exact same pants but didn't have a slip. The manageress was incredibly rude, clearly didn't care much about her job or her customer and I left with the same pair of small, brand new, R500 pair of pants that my child cannot use. </p> <p>I have never been refused a reasonable exchange anywhere else and surely this must be in direct contravention of the Consumer Protection Act. I will never ever shop at Truworths again if their store policy remains this utterly ridiculous. </p>
Thank you for your post and affording us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required purchase docket or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We regret that you are unhappy with this decision, however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required purchase docket or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We regret that you are unhappy with this decision, however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Truworths Online Team