NM
Nonceba M
1 reviews | Active since Mar 2022
02 Mar 2022, 19:02
Refusing to compensate for Inferior quality product
I bought a shoe from truworths and I was told that the shoe has 6 months guarantee. I wore the shoe for few times and the color stated fading in December , I didn't have the time to take the shoe back as I had to leave for holidays. When I came back they refused to exchange/compensate me for the inferior product they have sold me. They are refusing on basis that the shoe have been worn , why would I buy the shoe if I am not going to wear it? I believe the shoe had to be in perfect condition for at least 6 months.
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Nonceba M's updateReviewer Update
04 Mar 2022, 18:19I brought the item to the store and left the item and they promised to revert with feedback.
The only response I got from the manager is - no refund/exchange maybe be done because the shoe has been worn more than once.
Why am I being treated like this?
Why would I buy shoes and not wear them?
I wore the shoe twice and the color started disappering.
Why am I thrown from pillar to post for the item that has defects?
Is the discoloring of the shoe my fault?
The only response I got from the manager is - no refund/exchange maybe be done because the shoe has been worn more than once.
Why am I being treated like this?
Why would I buy shoes and not wear them?
I wore the shoe twice and the color started disappering.
Why am I thrown from pillar to post for the item that has defects?
Is the discoloring of the shoe my fault?
NM
Nonceba M's update04 Mar 2022, 18:19
Reviewer Update
I brought the item to the store and left the item and they promised to revert with feedback.
The only response I got from the manager is - no refund/exchange maybe be done because the shoe has been worn more than once.
Why am I being treated like this?
Why would I buy shoes and not wear them?
I wore the shoe twice and the color started disappering.
Why am I thrown from pillar to post for the item that has defects?
Is the discoloring of the shoe my fault?
The only response I got from the manager is - no refund/exchange maybe be done because the shoe has been worn more than once.
Why am I being treated like this?
Why would I buy shoes and not wear them?
I wore the shoe twice and the color started disappering.
Why am I thrown from pillar to post for the item that has defects?
Is the discoloring of the shoe my fault?