AR
Ash R
1 reviews | Active since Mar 2014
22 Dec 2015, 13:27
Refused to use my expired license to make a paymen
On Sunday the 20/12/2015 at 16:38 I was refused assistance in making payment towards my account. I advised the staff that I don't have my card with me and I have my Driving license with. My driving license was expired, and I was told I can not make payment. I told the guy that I am MAKING PAYMENT NOT PURCHASING. Please type in my ID Number and pull my account details, and I was told in a harsh tone that my license is expired and I cannot make payment. Does TRUWORTHS not want my money? yet now I am receiving messages stating that \ACTION WILL BE TAKEN AGAINST ME"BECAUSE OF NON PAYMENT. I tried to make payment!!! I will be out of the country"
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Truworths's replyOfficial
28 Dec 2015, 14:29Hello Kiyashr,
Thank you for your post.
We acknowledge that, for security purposes, we do not allow any purchases on an account using expired documents. The consultant however should have accepted your payment.
We have therefore escalated your concerns to the manager of the store in question. She has attempted to contact you in this regard but was regretfully unsuccessful in her attempts.
When payment due is not received by the established date correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments is an important part of managing your account.
Whilst we can verify that you were informed of the alternative payment options by our collections agent on 22 December 2015, we wish to advise that information regarding our payment options can also be viewed on truworths.co.za or you may contact us at ***.
We trust that we have adequately responded to your query and we wish to apologize for the inconvenience caused.
Kind regards,
Lynn
Thank you for your post.
We acknowledge that, for security purposes, we do not allow any purchases on an account using expired documents. The consultant however should have accepted your payment.
We have therefore escalated your concerns to the manager of the store in question. She has attempted to contact you in this regard but was regretfully unsuccessful in her attempts.
When payment due is not received by the established date correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments is an important part of managing your account.
Whilst we can verify that you were informed of the alternative payment options by our collections agent on 22 December 2015, we wish to advise that information regarding our payment options can also be viewed on truworths.co.za or you may contact us at ***.
We trust that we have adequately responded to your query and we wish to apologize for the inconvenience caused.
Kind regards,
Lynn
Truworths's reply28 Dec 2015, 14:29
Official
Hello Kiyashr,
Thank you for your post.
We acknowledge that, for security purposes, we do not allow any purchases on an account using expired documents. The consultant however should have accepted your payment.
We have therefore escalated your concerns to the manager of the store in question. She has attempted to contact you in this regard but was regretfully unsuccessful in her attempts.
When payment due is not received by the established date correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments is an important part of managing your account.
Whilst we can verify that you were informed of the alternative payment options by our collections agent on 22 December 2015, we wish to advise that information regarding our payment options can also be viewed on truworths.co.za or you may contact us at ***.
We trust that we have adequately responded to your query and we wish to apologize for the inconvenience caused.
Kind regards,
Lynn
Thank you for your post.
We acknowledge that, for security purposes, we do not allow any purchases on an account using expired documents. The consultant however should have accepted your payment.
We have therefore escalated your concerns to the manager of the store in question. She has attempted to contact you in this regard but was regretfully unsuccessful in her attempts.
When payment due is not received by the established date correspondence is automatically generated as a reminder that your credit worthiness is an asset and staying up to date with payments is an important part of managing your account.
Whilst we can verify that you were informed of the alternative payment options by our collections agent on 22 December 2015, we wish to advise that information regarding our payment options can also be viewed on truworths.co.za or you may contact us at ***.
We trust that we have adequately responded to your query and we wish to apologize for the inconvenience caused.
Kind regards,
Lynn