1 reviews | Active since Jun 2013
Refused to return clothing from other branch
On Saturday morning 20/06/2015 I went into the Bluff Truworths branch to return items purchased at the Pavilion branch a week or 2 before. <br> <br> The cashier was very friendly and greeted me but then dissapeared with my items without a single word. After a few minutes she returned to tell me that her manager said I could not return my items at that branch (Bluff) as they do not stock \ROSATI"and I would have to return it at the branch I purchased it at...<br> <br> I asked the cashier if they cannot send it when they send shoes or other items of clothing when the branch requests it and was told it was not possible.<br> <br> Why does Truworths not bring this to ones attention when making purchases? they are eve ready to promote items and try get you to buy but when you need their assistance there is always a long lengthy story to go with why it is not possible.<br> <br> If this is Truworths policy why are we not made aware of this when making purchases??? It is a very bad policy and it greatly inconveniences the client.<br> <br> I am paying up my account and will be closing it!"""
Thank you for your post and for giving us the opportunity to attend to your concerns.
At Truworths, we pride ourselves on offering our customers World class service standards and were therefore concerned to hear about your experience.
We confirm that the information provided to your by the store consultant is not correct, as merchandise purchased in our stores, that comply with the terms set in our Returns policy, can be returned to any Truworths store, with the exception of cosmetics, fragrances and cell phones.
As such we have addressed this matter with the Store Manager, who advised that he was unaware of the incident mentioned in your post and will surely address this matter with all the staff members, as to ensure that this remains an isolated incident.
We believe that he has been in contact with you to apologize for your experience and to discuss your concerns raised.
We trust that we were able to satisfactorily address your concerns and once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on *** should you have any further concerns or comments.
Fashionably yours,
Lynn
Thank you for your post and for giving us the opportunity to attend to your concerns.
At Truworths, we pride ourselves on offering our customers World class service standards and were therefore concerned to hear about your experience.
We confirm that the information provided to your by the store consultant is not correct, as merchandise purchased in our stores, that comply with the terms set in our Returns policy, can be returned to any Truworths store, with the exception of cosmetics, fragrances and cell phones.
As such we have addressed this matter with the Store Manager, who advised that he was unaware of the incident mentioned in your post and will surely address this matter with all the staff members, as to ensure that this remains an isolated incident.
We believe that he has been in contact with you to apologize for your experience and to discuss your concerns raised.
We trust that we were able to satisfactorily address your concerns and once again apologize for the inconvenience caused.
Please feel free to contact us on *** or via email on *** should you have any further concerns or comments.
Fashionably yours,
Lynn