1 reviews | Active since Nov 2015
Refused to exchange Item
<p>I purchased a gift for my brothers birthday, I normally purchase gifts in advance (was purchased a few months ago) but he was unhappy with the item so went to the Truworths store at Pavilion to exchange the item but he was not allowed to do so. According to the Consumer protection act we have 6 months to return the item, the item is still in the original condition can someone kindly assit. </p>
Thank you for your post.
Whilst we acknowledge your frustration Truworths will gladly accept returns or exchanges, on merchandise returned within 30 days from the date of purchase provided that the garment has not been worn or used, the tags are still attached and valid proof of purchase is provided. You were therefore correctly informed that your return could not be authorized as your return was after this period.
In line with the Consumer Protection Act (CPA) returns on any defective merchandise are allowed within six months from the date of purchase, provided that valid proof of purchase is presented.
We understand that you may not be happy with our feedback provided however we hope that you will be able to perceive and accept our stance in this regard.
Please feel free to contact us via email to *** should you have any further, inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post.
Whilst we acknowledge your frustration Truworths will gladly accept returns or exchanges, on merchandise returned within 30 days from the date of purchase provided that the garment has not been worn or used, the tags are still attached and valid proof of purchase is provided. You were therefore correctly informed that your return could not be authorized as your return was after this period.
In line with the Consumer Protection Act (CPA) returns on any defective merchandise are allowed within six months from the date of purchase, provided that valid proof of purchase is presented.
We understand that you may not be happy with our feedback provided however we hope that you will be able to perceive and accept our stance in this regard.
Please feel free to contact us via email to *** should you have any further, inquiries, comments or suggestions.
Kind regards,
Truworths Online Team