1 reviews | Active since Mar 2015
REFUSED TO EXCHANGE GOODS
ON 14TH February 2015 I WENT TO THE BALLITO TRUWORTHS BRANCH TO EXCHANGE A DRESS THAT WAS PURCHASED BY MY HUSBAND FOR ME FROM GATEWAY MALL.THE DRESS WAS A SIZE TOO SMALL AND DUE TO ME BEING PREGNANT I NEEDED A LARGER SIZE FOR COMFORT. WHEN ARRIVING AT THE STORE I NOTICED THE SAME DRESS IN THE SIZE I REQUIRED HOWEVER THIS DRESS HAD A BELT WHICH THE ONE I BOUGHT IN GATEWAY DID NOT. I WNET TO EXCHANGE THE DRESS AND TOLD THE CASHIER TO KP THE BELT, I JUST WANTED THE DRESS AS MY BIRTHDAY WAS THE FOLLOWING WEEK AND I WAS LOOKING FORWARD TO USING IT.HE INSPECTED EVERY INCH OF THE DRESS AS IF I WAS A ******** AND FOUND A STAIN AND REFUSED TO EXCHANGE IT.I THEN CALLED FOR THE MANAGER AS THE DRESS WAS UNWORN AND STILL HAD THE LABELS. THE MANAGER ASWELL SAID I SHOULD GO TO THE STORE WHERE I PURCHASED IT FROM AS HE CANT TAKE THE DRESS BACK.HE ALSO SAID I COULD STILL PURCHASE THE OTHER DRESS BUT MUST RETURN THE FIRST ONE IN GATEWAY (BEAR IN MING I LIVE 10 MINUTES FROM BALLITO AND 30 MINUTES FROM GATEWAY). WE CALLED CUSTOMER CARE TWICE ALREADY SINCE THE 14TH FEBRUARY AND HAVE NOT RECEIVED ANY FEEDBACK YET.WE ARE DISGUSTED WITH THE SERVICE AT BALLITO AND REFUSE TO SHOP THERE ANYMORE.
We can certainly understand your upset at not being able to get the dress that you received as a gift in the required size.
Thus, upon receipt of your post we immediately contacted the person who was the Store Manager at our store in Balito Bay. He recalls your visit to the store and has acknowledged that you are an avid shopper in the store. Having said this, he has reiterated that the stain was clearly visible and that the dress would not have been sold in that condition. As you were unhappy that the dress could not be exchanged, you were advised to return the dress to the store where it was purchased at.
According to our records, both phone calls to our Call Centre were incomplete, and we could as a result not locate a complaint on our system. We are pleased to confirm that the dress was credited in February 2015 to the account that it was purchased on and that this matter has been acceptably resolved.
We trust that this response has adequately addressed your concerns. Should you have any further feedback or concern, contact us directly on *** or send an e-mail to: ***.
Kind regards,
Charmaine
We can certainly understand your upset at not being able to get the dress that you received as a gift in the required size.
Thus, upon receipt of your post we immediately contacted the person who was the Store Manager at our store in Balito Bay. He recalls your visit to the store and has acknowledged that you are an avid shopper in the store. Having said this, he has reiterated that the stain was clearly visible and that the dress would not have been sold in that condition. As you were unhappy that the dress could not be exchanged, you were advised to return the dress to the store where it was purchased at.
According to our records, both phone calls to our Call Centre were incomplete, and we could as a result not locate a complaint on our system. We are pleased to confirm that the dress was credited in February 2015 to the account that it was purchased on and that this matter has been acceptably resolved.
We trust that this response has adequately addressed your concerns. Should you have any further feedback or concern, contact us directly on *** or send an e-mail to: ***.
Kind regards,
Charmaine