1 reviews | Active since Dec 2015
Refused to credit a dirty pants
I bought grey shorts as a Christmas present on 21/12/2015 at Truworths Man. The pants had no tag on, which the cashier saw. She simply found a barcode inside the pants and typed it in the computer. When I got home and wanted to wrap it up, i checked the pants to make sure there was no price on it. I then saw that is was FILTHY on the inside. There was blood on the inside of the one leg and at the back of the pants (inside) it looked like someone had wiped themselves with the pants!!! They refuse to refund me for this filth! I am expected to pay R320 for what is supposed to be a NEW pants that has BLOOD AND **** on it(there is no nice way to say this). The manager and divisional manager flat out said they don't believe me when i say this is how I bought the pants. Surely I'm not wrong for wanting a refund! I am absolutely disgusted by this and the service and at being called a ****!!! I expect a certain kind of service and professionalism when shopping at Truworths. I don't believe I received this. They have no integrity and are quick to take your money, but always have an excuse when you need help!!! #disgusted #disappointed #angry
Thank you for your post.
We can verify receipt of your complaint via our Call Centre on 22 December 2015.
We were informed that you were contacted by the Area Manager of the store mentioned in your post. We believe that an investigation was conducted into this matter and her findings were that the garment was not returned in its original condition, and as such your return was declined. The Area Manager did however offer to send the garment to our Quality Technologists for assessment but this was regrettably declined by you.
As you were not happy with this decision this matter was escalated to the Divisional Manager. We believe that he has also contacted you in this regard and informed you that your return could not be authorized.
We acknowledge your frustration however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn
Thank you for your post.
We can verify receipt of your complaint via our Call Centre on 22 December 2015.
We were informed that you were contacted by the Area Manager of the store mentioned in your post. We believe that an investigation was conducted into this matter and her findings were that the garment was not returned in its original condition, and as such your return was declined. The Area Manager did however offer to send the garment to our Quality Technologists for assessment but this was regrettably declined by you.
As you were not happy with this decision this matter was escalated to the Divisional Manager. We believe that he has also contacted you in this regard and informed you that your return could not be authorized.
We acknowledge your frustration however trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn