refused to close my account or call head offiice

On the 29th August to went to Phalaborwa Branch to close my account. The assistants reffused to close it and then, I asked them to give me a phone, so that I can speak to head office myself to close the account, they refused t too. They said I must use my own airtime to call head office. I requested to see the manager, who told me she cannot close the account because she will be introuble with the head office. \I must keep the account openned"";15/09/03 11:40;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;316656;839888;16;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 15:11;15/08/29 13:18;Internet speed not fixed after multiple calls;YEN001;;***;Internet speed has not been fixed after calling in 3 times and logged 3 calls on there online help desk site<br> Had one call from a technician and that was it , the problem has not been fixed <br> I am paying for the highest service for 10 MEG speed and only getting 1 MEG at the moment , Ping rate is estimated 200 ms response times.<br> <br> This is very bad service not knowing what is going on.<br> <br> Please check and advise <br> <br> I specifically moved away from Telkom due to this problem and went wireless.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889749;890788;18;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 0:00;15/08/29 13:21;bad service;;olga ***;***;I went the to buy vegetables in bulks we had three big trolleys, normally if you buy many things we r told not to go around the till in order to pay you just stand in front of the till then you pay. Because its a hustle to go around my vegetables were falling down because Olga told us to go around and she was shouting. I asked her why must we go around today and why us because other white guy paid in front he wasn't told to go around. When i confronted her she was shouting at us. I am not happy with her service because my food was falling down and the shop is not that clean.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;784093;227;14;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 15:25;15/08/29 13:39;service;;;***;I purchased a pack of wine gums and the price on the shelf stipulates R15,95 I took a pack paid for it and noticed my items came up to a large amount I asked the cashier how much the wine gums were she said R44 I explained the price on the shelf she called the supervisor and this lady was persisting that it's the small packet and that the big and small packets are packed next to one another.its not my fault that there only one price for two items.my husband said take it as the lady wasn't helping much on the fault at hand;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889750;890824;14;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 15:28;15/08/29 13:46;Shoes on display;8,90E+12;;***;Portshepstone Branch. Put a shoe on display size black and I asked for the shoe the guy went to check it took him 15 to 20 min to come back. apparently they have 1 shoe that is on display not a pair the lady said they don't know wht happened, I fail to understand if they don't check stock n compare with display. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;779501;688462;20;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 15:38;15/08/29 13:50;ordered food but got no order;9,40E+12;Adina Jacobs;***;Hi<br> <br> I went to mac donalods in milnerton. it was very busy due to the lasck of staff at the tills. they were focused on the people in drive thru. i was right in front and waited 10 minutes to order. i tehn order 2 big mac meals and 2 watermelon mac fizz drinks and waited an extra +- 20 minutes for my meal. i then confronted te cashier and advised i want my money back as i cannot wait any longer. the mangager then came to me and shouted infront of the customers she shouted my order out and said it was cheese burgers but it wasnt and that is why i never came forward. she then said she gave it to a man that stepped forward and said it was his. my order i still didnt get as i cancelled it after waiting so long. she didnt apologise either. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889752;188;16;2;0;1;0;0;2;NULL;NULL;NULL;15/08/29 15:46;15/08/29 13:57;Airtime & Data Disappearing!!!!!!;***;Cell C;***;I have found all my airtime and data disappearing from my prepaid number.<br> I have contacted cell c numerous times and all they ever do is give me sad stories.<br> This network is pathetic and to no use!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889753;891954;18;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 15:41;15/08/29 13:58;Go Glam gives the most *****st service ;7,31E+12;Michelle and Diane;***0;I canceled my membership with them because I'm not satisfied any more. I send an email to cancelling I requested my call when I joined be coz I was told I could cancel at anytime. Still haven't received it and until my last payment I can use service I drive last Sat and they running late I rescheduled and my appointment is not on system when I saw it there. They can't even stick to one story. My petrol wasted and time. They have an attitude when u cancel. I see so many complaints on hello peter they don't even respond what type of customer service do they give for your hard earned money. They can't even give u statement of account or a ledger. But cancellation is R800 ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;28009;748824;27;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 16:12;15/08/29 14:36;seating arrangement with small kids poor;6,91E+12;;***;My wife and 2 young kids (3yrs & 5 years) flew to Europe recently from Cape Town. Firstly they put them on a Mango flight from CT to Jhb even though I bought the SAA ticket and then told her they could not book baggage all the way through to her destination. That took about 30 minutes to sort out. Once she got to Jhb and boarded the flight, they had placed them in the last row of seats that do not go back, right next to the toilets where people congregate all night. Our kids hardly slept and the flight was a nightmare for my wife. One would think that SAA would think about people traveling with kids and seat them properly. I now have issues on the flight back that SAA cannot help me with because it is a code share for part of the trip and they say I must call Scandinavian Airlines myself. I paid for their ticket and they cannot help. I have not flown SAA for a number of years due to their poor service and thought I would give them another chance. Mistake on my side to have done that. I rate SAA as the worst airline that I have ever flown.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;850687;890829;18;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 16:11;15/08/29 14:39;Pathetic customer service ;8,71E+12;Joy;***;My wife and I booked an appointment for 4 for a full body massage at Sandton skin &amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;662381;880207;15;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 16:26;15/08/29 14:45;manager insulting customer;8,00E+12;Enoch;***;We booked a venue for a birthday party, when we arrived the patron refused us to enter and called the manager, he refused to let us in and said he does not have a knowledge of the booking. When I asked him how come he don't have a knowledge of the booking as it made a week in advance he started shouting and saying I am telling him **** as he have a lot of job to be done. He started being aggressive and shouted in front of other customers.<br> Enoch made my day very bad and unpleasant<br> Tanx to Mahlatse and Kagiso for making us feel welcome.<br> As for Enock he needs management training and know that customer is a king;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;765580;830058;14;5;0;0;0;0;5;NULL;NULL;NULL;15/08/29 16:36;15/08/29 14:55;Excellent Service, Well Knowledgable and Friendly;8,31E+12;Sales Person;***;I would like to extend my gratitude on this forum to thank the Sales Person, Louis who assisted me at the Salomon shop in Menlyn Shopping Mall this morning. Louis was friendly, well knowledgeable with the Salomon shoe range and immediately had me sold on a pair of Salomon SpeedCross Pro's.<br> <br> Great shoe, if I could sleep with it on tonight, I probably would have! <br> <br> The Salomon store in Menlyn Shopping Mall will see me again, soon!<br> <br> Thank you Louis.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;292317;866329;6;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 16:34;15/08/29 15:02;Paid and still no Tombstone installed ;5,91E+12;Hannes Kokemoer ;***;I paid R12000 in November 2014 for a Tombstone to be made and erected at my father's grave. They promised that by the first week of January 2015 they would have put it up due to them being busy. I kept on calling over the months until the first of August, I drove there with friends as witnesses and spoke with the owner Hannes Kokemoer. The secretary Maartie typed out an agreement that Hannes signed stating that it would be installed within the next two days. The Tombstone has still not been installed. I have patiently waited and tried to reason with them. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889765;890791;17;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 17:31;15/08/29 15:38;No booking made on last complaint;C84013;Anthea;***;I booked a city to city from grahamstown which did not arrive and wrote a compalint yesterday. Anthea called first thing and said she booked me on todays bus at a quarter to 5 but the bus arrived and said the change had not been made. Now stranded in grahamstown and the call center does not respond.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889767;710472;14;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 17:44;15/08/29 15:50;Unacceptable service;;gugu;***;Customers are supposed to be treated with respect weather its close of business or not, but the service we got from Gugu who works at customer services along with the manager was totally unacceptable. She cannot throw food at me as thou she is buying it for me! If she didnt want to write a rein check for me, she should have said so. At the end of the day she needs to realise that we as customers play a part in her getting paid at the end of the month. And we expect her and her colleagues to respect us as customers!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;886288;691049;20;2;0;0;0;0;2;NULL;NULL;NULL;15/08/29 17:31;15/08/29 16:04;Mochachos Norwood Only Delivers within 5 km's;;Delivery Drivers;***;I sometimes like to order a delivery (as this is a service offered by Mochacho's). The policy of the delivery has recently changed and they now only deliver within 5km's. This is ok for me as my complex is only 4.7km away as accurately determined by Google maps. <br> <br> When I told the woman taking my order that she told me that I am wrong (so much for the customer always being right). The driver has told her that it is to far (personally if I was the driver I would also say it is to far if it ment extra work for me). I was then told I must come a collect and there is nothing else she can do. She also referred me to other branches.<br> <br> I am a frequent loyal customer and I get highly frustrated when a service is offered but not agreed too. I am not a lazy person and for me to drive the 4.7km to collect my food would normally be no problem. But as a matter of principle I will not be using the Mochacho's in Norwood again. If a service is offered a service should be delivered. The fundamental thing about any successful business is service delivery and customer satisfaction. <br> <br> This is a shame as as I do recommend Norwood Mochacho's as one of the best in terms of quality of food. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;298229;227;14;5;0;0;0;0;5;NULL;NULL;NULL;15/08/29 19:16;15/08/29 17:26;great service ;;simnikiwe;***;On the 29th August, went to Woolies Vincent, they didn't have the item and they found it in Hemingways, and I requested that they set it aside. Went to the kidies side counter to collect and the cashier told me to go upstairs at customer service counter which I did. When I got there the item was not set aside. The cashier Simnikiwe, told me she would go look for it , not sure where, she came back empty handed she asked if I knew who they spoke to and I gave the name she called the lady but could not get hold of her. She came back and ask me for a description of the item which I described, she found it. I was so amazed, she was friendly and helpful. Thanks once again Simnikiwe,keep it up. That is rare and great customer service right there.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;617127;163;14;5;0;1;0;0;5;NULL;NULL;NULL;15/08/29 19:10;15/08/29 17:30;Pluimpie vir SPAR op Springbok, Noordkaap;;Algemeen;***;Ek meld nie graag my tevredenheid met produkte of diens nie. Hoofsaaklik omdat ek niks minder as die beste inruil vir my geld verwag nie. Ek reken egter dat Spar in Springbok 'n uitsondering op die re?l is. Veral in ag genome dat die \medidinger faktor\"" op 'n plek soos Springbok soveel minder is. Ek praat met die kennis van n kapenaar wat honderde winkels in die kaap het om van te kies en te keur.<br> <br> My tevredenheid met:<br> - Die diversiteit van voorraad wat ten spyte van die logestieke uitdagings"