nB
nonkanyiso B
1 reviews | Active since Sept 2015
08 Sept 2015, 18:48
refused to change goods no explanation given
jacket bought a week ago returned for a smaller size verna the supervisor made e wait over 30 minute only to come back and say they wont take it back because the tag is missing. i have returned goods at the same store with no tag and i have never had a problem. as long as i have a receipt. she asked me a thousad questions made me feel small and stupid and in the end she was not helpful. i phoned head office complaints department and was told there will get back to me in 24 hrs it now two days no one has even bothered to call me. why must i be stuck with an expensive jacket i cant use ?? i will never spend my money at Truwoths stores
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Truworths's replyOfficial
17 Sept 2015, 09:47Hello Nkanyie123,
Thank you for your post.
In accordance with Truworths Returns Policy, we will gladly allow a return or exchange of any merchandise returned within 30 days from the date of purchase; provided that the criteria of our Returns Policy are met.
We discussed your concerns with the relevant Store Manager and were informed that on the day of your return, the Admin Manager attended to your query. Upon assessing the garment she found that the tag of the garment was not attached and that the garment was not in its original condition, as it had signs of being worn. As such she could not authorize a return or exchange on the item.
Our policy is in place to protect all our customers so that they are aware that we go to great lengths to ensure that the products they buy off our shelves are in pristine condition. It is therefore imperative that such a policy is consistently app**** and adhered to.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance in this regard.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
In accordance with Truworths Returns Policy, we will gladly allow a return or exchange of any merchandise returned within 30 days from the date of purchase; provided that the criteria of our Returns Policy are met.
We discussed your concerns with the relevant Store Manager and were informed that on the day of your return, the Admin Manager attended to your query. Upon assessing the garment she found that the tag of the garment was not attached and that the garment was not in its original condition, as it had signs of being worn. As such she could not authorize a return or exchange on the item.
Our policy is in place to protect all our customers so that they are aware that we go to great lengths to ensure that the products they buy off our shelves are in pristine condition. It is therefore imperative that such a policy is consistently app**** and adhered to.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance in this regard.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply17 Sept 2015, 09:47
Official
Hello Nkanyie123,
Thank you for your post.
In accordance with Truworths Returns Policy, we will gladly allow a return or exchange of any merchandise returned within 30 days from the date of purchase; provided that the criteria of our Returns Policy are met.
We discussed your concerns with the relevant Store Manager and were informed that on the day of your return, the Admin Manager attended to your query. Upon assessing the garment she found that the tag of the garment was not attached and that the garment was not in its original condition, as it had signs of being worn. As such she could not authorize a return or exchange on the item.
Our policy is in place to protect all our customers so that they are aware that we go to great lengths to ensure that the products they buy off our shelves are in pristine condition. It is therefore imperative that such a policy is consistently app**** and adhered to.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance in this regard.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
In accordance with Truworths Returns Policy, we will gladly allow a return or exchange of any merchandise returned within 30 days from the date of purchase; provided that the criteria of our Returns Policy are met.
We discussed your concerns with the relevant Store Manager and were informed that on the day of your return, the Admin Manager attended to your query. Upon assessing the garment she found that the tag of the garment was not attached and that the garment was not in its original condition, as it had signs of being worn. As such she could not authorize a return or exchange on the item.
Our policy is in place to protect all our customers so that they are aware that we go to great lengths to ensure that the products they buy off our shelves are in pristine condition. It is therefore imperative that such a policy is consistently app**** and adhered to.
We trust that we have adequately responded to your query and hope that you will be able to perceive and accept our stance in this regard.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn