1 reviews | Active since Jul 2010
Refused exchange withing an hour.
As a loyal customer I was disappointed when I went to one of your outlets at the mall @ reds in Rooihuiskraal Centurion on Wednesday Morning the 5th Aug 2015 at around 10am. I saw a nice beautiful dress that costed me R450, I fitted the dress and immediately like it, walked to the counter and asked if I can pay for it while wearing it, They agreed and used my acc to pay for the dress, The lady at the till asked me to take out the tag so she can scan it, She never gave back the tag, only gave me a receipt. I left the shop, as I walked the dress kept going up, making it more shorter than what it looked when I fit it in the shop. I drove back to the shop and asked the lady at the till to help me change it or give me a tag to try go change it else where, And she refused to do either change it or give the tag back and insisted that she wont change it since I have already worn the dress. I left the shop irritated and angry that I had just wasted my hard earned money on something that I will never be able to wear ever again in just a few hours.
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding the fact that your return has been declined. However; as mentioned in your post, you left the store wearing the dress. The store consultant reported that you returned to the store saying that the dress is too small and that you wanted to exchange it for a bigger size.
Truworths will gladly accept returns or exchanges, on merchandise returned within 30 days from the date of purchase provided that the gament has not been worn or used, the tags are still attached and valid proof of purchase is provided.
When a customer removes the tag from a garment and wears it, it is believed that the customer has ensured that the garment fits correctly and that it is suitable. In accordance with our Returns Policy you were correctly that your dress could not be returned.
We trust that we were able to adequately respond to your query and that you will be able to accept our stance in this regard.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding the fact that your return has been declined. However; as mentioned in your post, you left the store wearing the dress. The store consultant reported that you returned to the store saying that the dress is too small and that you wanted to exchange it for a bigger size.
Truworths will gladly accept returns or exchanges, on merchandise returned within 30 days from the date of purchase provided that the gament has not been worn or used, the tags are still attached and valid proof of purchase is provided.
When a customer removes the tag from a garment and wears it, it is believed that the customer has ensured that the garment fits correctly and that it is suitable. In accordance with our Returns Policy you were correctly that your dress could not be returned.
We trust that we were able to adequately respond to your query and that you will be able to accept our stance in this regard.
Kind regards,
Lynn