bR
berendine R
1 reviews | Active since Jan 2015
15 Aug 2015, 08:30
Refuse to exchange a top!
My husband bought me a top from truworths for my birthday. The top did not fit and it is not something I would usually wear. I went to exchange it on Friday evening 14 Aug at the Tygervalley branch were it was bought. They refused to exchange it for me. The manager said she would like to see some bank statements to make sure it was bought at the shop!!!!!! The tags was still in place!!! Never have I heard of such a ridiculous statement. I did not want my money back, I just wanted something else. The manager was really most unhelpful and just pulled up her shoulders and told me to \make another plan with the top"."""
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Truworths's replyOfficial
19 Aug 2015, 15:48Hello stroberiandcream,
Thank you for your post and allowing us the opportunity to clarify your concerns.
In line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
We acknowledge your frustration however; as you are not in possession of the required proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized. As an extended courtesy to our customers our stores may request additional information regarding the purchase of the item, in order for them to search for our copy of the transaction.
We were concerned to hear about the manner in which you described your experience as it is not line with our high service standards. The Store Manager has denied making the comment quoted in your post; however she has apologized for any dissatisfaction you experienced.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
In line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
We acknowledge your frustration however; as you are not in possession of the required proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized. As an extended courtesy to our customers our stores may request additional information regarding the purchase of the item, in order for them to search for our copy of the transaction.
We were concerned to hear about the manner in which you described your experience as it is not line with our high service standards. The Store Manager has denied making the comment quoted in your post; however she has apologized for any dissatisfaction you experienced.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply19 Aug 2015, 15:48
Official
Hello stroberiandcream,
Thank you for your post and allowing us the opportunity to clarify your concerns.
In line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
We acknowledge your frustration however; as you are not in possession of the required proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized. As an extended courtesy to our customers our stores may request additional information regarding the purchase of the item, in order for them to search for our copy of the transaction.
We were concerned to hear about the manner in which you described your experience as it is not line with our high service standards. The Store Manager has denied making the comment quoted in your post; however she has apologized for any dissatisfaction you experienced.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to clarify your concerns.
In line with our Returns Policy, we will happily credit or exchange merchandise, including gifts, provided they are returned with the original invoice or gift receipt, within 30 days from the date of purchase and all other criteria are met.
We acknowledge your frustration however; as you are not in possession of the required proof of purchase, you were correctly informed by the Store Manager that a return or exchange could not be authorized. As an extended courtesy to our customers our stores may request additional information regarding the purchase of the item, in order for them to search for our copy of the transaction.
We were concerned to hear about the manner in which you described your experience as it is not line with our high service standards. The Store Manager has denied making the comment quoted in your post; however she has apologized for any dissatisfaction you experienced.
Should you have any further enquiries, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn