Refuse to assist
I am having a bad experia ce with Truworths Wetgate. My wife purchased me a shirt with a gift card that she bought cash with. Now they are refusing to give me the money back. I am now waiting in the stoor for over 20 minutes for feedback. My family is in the car waiting in the scrutuating heat while waiting for me. This is unacceptable service as cash was used to purchase the gift card with. Why are you refusing to give me cash back.
Thank you for your post and allowing us the opportunity to respond.
We acknowledge that you are not happy with the feedback provided to you in this regard.
At Truworths, providing our customers with service excellence is of fundamental importance to us and we therefore escalated this matter for the attention of the Manager of the store mentioned in your post.
We confirm that you were informed that we would only be able to do a credit refund back onto the gift card, once the shirt was credited.
Please be advised that the terms and conditions pertaining to our gift cards, are noted on the back of the each gift card, and that a cash refund could therefore not be authorized. Further to this, we wish to verify that Gift cards when being purchased have a 36 month expiry as stipulated by the National Consumer Protection Act (NCA).
We trust that this matter was adequately addressed, and hope that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge that you are not happy with the feedback provided to you in this regard.
At Truworths, providing our customers with service excellence is of fundamental importance to us and we therefore escalated this matter for the attention of the Manager of the store mentioned in your post.
We confirm that you were informed that we would only be able to do a credit refund back onto the gift card, once the shirt was credited.
Please be advised that the terms and conditions pertaining to our gift cards, are noted on the back of the each gift card, and that a cash refund could therefore not be authorized. Further to this, we wish to verify that Gift cards when being purchased have a 36 month expiry as stipulated by the National Consumer Protection Act (NCA).
We trust that this matter was adequately addressed, and hope that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
Best regards,