1 reviews | Active since Sept 2018
Refuse Refund or Exchange
On the 17/4/2018 my wife bought a jacket of R999. On 5/9/2018 she took it back because the stitching came loos on both sides of the jacket. The guys behind the counter refused to exchange or refund it. They say someone has pulled on her and that is the reason that the stitching came loose.
Thank you for your post and affording us the opportunity to assist.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we have set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to our stores.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
As we acknowledged your frustration regarding the manner in which your query was initially attended to, we escalated this matter for the attention of management at the respective store. We sincerely apologise for any inconvenience and frustration caused, but are however pleased that this matter has in the interim been acceptably resolved.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to assist.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we have set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to our stores.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
As we acknowledged your frustration regarding the manner in which your query was initially attended to, we escalated this matter for the attention of management at the respective store. We sincerely apologise for any inconvenience and frustration caused, but are however pleased that this matter has in the interim been acceptably resolved.
Kind regards,
Truworths Online Team