Refusal to exchange an unwanted gift (Wrist Watch)

I am writing to share my unfortunate experience with Truworths regarding an unwanted gift (a wrist watch) I received for Christmas. I attempted to return this gift in January, but my experience was highly unsatisfactory.

As I was away for the Christmas season, I could only visit the store closest to me in January. Unfortunately, I do not have the sales slip, nor do I know which branch the gift was purchased from or the exact purchase date, as it was a gift. The store manager informed me that a return was not possible without the sales slip and due to the unknown purchase date. I tried to explain the sequence of events, but the manager refused to cooperate.

Furthermore, I requested to speak with the senior or regional manager, but the store manager declined to provide their contact details. She mentioned that she had contacted the regional manager, who conveyed the same response.

This refusal to assist and lack of customer service is unacceptable. I believe the store should accommodate returns under such circumstances, especially during the post-holiday season when many customers face similar issues.

I am seeking a resolution that will allow me to return the unwanted gift and receive a gift card/or other items I may need, in exchange. Your attention to this matter is greatly appreciated.