1 reviews | Active since Aug 2017

01 Aug 2017, 17:06

Refusal to accept a return

<p>Truworths in Tygervalley Centre, refused to take an item back, because I did not have the slip anymore. The garment is brand new, with the tag still on. The cashier, and later the supervisor refused point blank to take the garment back. I explained that I understand that they can not refund me, but surely they can give me a voucher. He told me, with a very nasty attidute that he does not make the Truworths rules. </p> <p>Is this not against the law?</p> <p> </p>

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Replies (1)
Truworths
Truworths's reply15 Aug 2017, 11:07
Official

Thank you for your post and allowing us the opportunity to assist.

We can confirm that subsequent to your post the Store Manager has contacted you and was able to resolve this matter for you.

We acknowledge your frustration and sincerely apologize for your experience in this regard.

Please feel free to contact us via email to *** should you have any further inquiries, comments or suggestions.

Kind Regards,

Truworths Online Team