Refusal to accept a return
<p>I bought a dress at Truworths, Canal Walk Cape Town last week, 17th October 2016. I permanently stay in Eastern Cape, Queenstown. The belt is twisted and damaged. I went to Truworths today in Queenstown at Nonesi Mall to return the dress. they refused to take it back saying the prie tag is not attached to the dress and therefore they will not accept it.</p> <p> </p> <p>I am not happy at all, I bought this dress for R699 now they cannot not take it back but the belt is damaged. Tgis is a *******. I thought Truworths' customer service was the best.</p> <p> </p>
Thank you for raising this quality concern with us.
Truworths continually strives towards quality excellence and it is for this reason that we appreciate and thank you for your feedback. We apologize and can understand your disappointment as well as the frustration when trying to return the dress at our Queenstown store.
Although a range of quality assurance tests are done on our merchandise, there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange for merchandise that presents a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
As discussed telephonically with you, we have been in contact with the store manager at our Truworths Queenstown store, who will personally assist you in returning the dress and belt.
Truworths Online Team
Thank you for raising this quality concern with us.
Truworths continually strives towards quality excellence and it is for this reason that we appreciate and thank you for your feedback. We apologize and can understand your disappointment as well as the frustration when trying to return the dress at our Queenstown store.
Although a range of quality assurance tests are done on our merchandise, there may be an exception where a quality issue has slipped through unnoticed. Our Returns Policy therefore allows a return or an exchange for merchandise that presents a potential quality issue provided that the return is made within 6 months from the purchase date and all returns criteria are met.
As discussed telephonically with you, we have been in contact with the store manager at our Truworths Queenstown store, who will personally assist you in returning the dress and belt.
Truworths Online Team