1 reviews | Active since Jan 2018
Refusal of Payment Arrangement
Good Day
On the 27th December 2017, I have phoned Truworths on 12:27pm on + ********** 2962 in an attempt to make a Payment Arrangement, I spoke to a lady by the name of Caitlin and she said that I need to send in my Salary advise and my monthly expenditure, and I told her that I will not do such a thing because, I once was a debt collector myself and not unless I have been issued with a Garnishee Order I will not send the information that Caitlin asked from me. I, again on the 29th of December 2017 at 10:45 am called your offices “Blake & Associates” and spoke to Nontobeko and made a payment arrangement of R500.00 per month starting from the 28th January 2018 and that this will be done by EFT. Nontobeko assured me that she has updated it on the system that an Arrangement has been made, I even asked her for reference of my call and she said that she will send it via my email, Till today I haven’t seen that email from her. Now Look! I am not running away, I want to settle my debt in a form of a payment arrangement, but I refuse to be bul**** with emails and calls. I think that I will take this matter with the Ombudsman cause this is Bullying!!!
Irate and Annoyed.
Nokuthula Khumalo
Thank you for your post and allowing us the opportunity to respond.
Upon receipt of your post, we deemed it necessary to escalate your concerns raised to the relevant department for their immediate attention.
This matter has been investigated, and it has been confirmed that the agent who initially attended to your query, did so in accordance with their procedures.
When a payment arrangement is requested due to financial concerns, then it is procedure to request the mentioned documents.
We confirm that Blake and Associates has repeatedly tried to make contact with you regarding this matter, however regret that they have been unable to reach you telephonically, but we trust that this matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
Upon receipt of your post, we deemed it necessary to escalate your concerns raised to the relevant department for their immediate attention.
This matter has been investigated, and it has been confirmed that the agent who initially attended to your query, did so in accordance with their procedures.
When a payment arrangement is requested due to financial concerns, then it is procedure to request the mentioned documents.
We confirm that Blake and Associates has repeatedly tried to make contact with you regarding this matter, however regret that they have been unable to reach you telephonically, but we trust that this matter will be acceptably resolved soon.
Kind regards,
Truworths Online Team