Refund request not attended to - same order paid for twice

It has been a month and 8 days waiting for my refund from Truworths online. I am not getting concrete feedback other than the auto-response with a promise of being attended to within 48 hours each time. I have emailed more than 6 times to date.

On the 23rd of September I visited the store at Table Bay and the first enquiry was sent through the store. They called in the online store. I waited until the 10th of October 2025 to follow up using online@truworths email address. On the 17th of October 2025 they asked again for the two bank statements and I provided them showing proof that the same order was paid for twice. I did not hear from them since.

Truworths please refund me with interest.