1 reviews | Active since Jul 2011
Refund of duplicate item
My wife purchased clothes from Truworths this past Friday, and when she got home, she realised that one of the items had been scanned twice in error. I took everything back on Saturday and explained the situation to Gemmy. Now, generally I find that with many shops, if i need to return something or believe I am due a refund for whatever reason, I feel treated like a guilty party and that the onus is on me to prove myself innocent, thus I was naturally prepared to put up a fight. To my surprise, everyone, from the cashier to Gemmy were so pleasant about it and processed a refund to us without any hassle. It is really great to be on the receiving end of such willing and positive customer service, and when we next go to a Truworths, we'll give this store preference! Well done all.
At Truworths, we pride ourselves on excellence and delivering customer service of international standards. We appreciate you taking the time to let us know of the professional and efficient service you received and we will be sure to inform the recipients as well as their management team.
On behalf of Truworths, we would like to thank you for your support of our company and we look forward to having you as a customer for many more years to come. Please do not hesitate to contact us on *** or e-mail *** if you require assistance in future.
Fashionably yours,
Lynn
At Truworths, we pride ourselves on excellence and delivering customer service of international standards. We appreciate you taking the time to let us know of the professional and efficient service you received and we will be sure to inform the recipients as well as their management team.
On behalf of Truworths, we would like to thank you for your support of our company and we look forward to having you as a customer for many more years to come. Please do not hesitate to contact us on *** or e-mail *** if you require assistance in future.
Fashionably yours,
Lynn