TT
Thabo T
1 reviews | Active since Jul 2018
27 Jul 2018, 12:00
Refund
On the 25th l went to truworths store in centurion mall to do my monthly account payment l wanted to pay R1600 an the cashier charged me R16058.30 which Las not aware of it l spoken to her manager Caroline the lady assist with refund the following day there nothing into my bank account I went to the store to investigate we contacted the guy by the name of Kenneth he referred me to Karin Jacobs at there head till now I haven't hear anything from truworths team they convinenced me a lot left stranded not even have money for fuel they are bad people they easily take your money an tell you we will refund after seven working is not good people to deal with be careful
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Truworths's replyOfficial
31 Jul 2018, 10:44We were concerned to hear about your experience, and as such your query was escalated to the relevant store.
At Truworths, providing our customers with international standards of customer service is of fundamental importance to us. We therefore wish to sincerely apologize for this incident and for any inconvenience caused.
Our investigation of this query has been concluded, and we have received confirmation that the funds should reflect in your bank account by 01 August 2018. Further to this we also assure you that the necessary disciplinary action will be taken with the consultant responsible for this error.
We once again apologise for the frustration resulting from this matter, however trust that we have acceptably attended your concerns raised.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply31 Jul 2018, 10:44
Official
We were concerned to hear about your experience, and as such your query was escalated to the relevant store.
At Truworths, providing our customers with international standards of customer service is of fundamental importance to us. We therefore wish to sincerely apologize for this incident and for any inconvenience caused.
Our investigation of this query has been concluded, and we have received confirmation that the funds should reflect in your bank account by 01 August 2018. Further to this we also assure you that the necessary disciplinary action will be taken with the consultant responsible for this error.
We once again apologise for the frustration resulting from this matter, however trust that we have acceptably attended your concerns raised.
Kind regards,
Truworths Online Team
Best regards,