mM
molebogeng M
1 reviews | Active since Jan 2011
17 Jun 2015, 10:17
refund
i bought an item at Truworth Friday the 12th and returned it back to the store as the person i bought it for didn't like it , i used my debit card to pay for the item, the following day the item was returned back and was advised that my money will reflect in my bank account today the 17th and there is still nothing.<br> <br> I'm really ****ed at the fact that i keep on getting different info which clearly indicate that somehow someone doesn't know their job, i want my money back into my account , failure to do this will result in me taking this further.<br> <br> I don't wanna be treated like i owe Truworth money, this is a refund money due to me.
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Truworths's replyOfficial
22 Jun 2015, 09:10Hello Qophie,
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
Ordinarily debit card refunds are processed in cash however some chip and pin bank cards reflected as credit cards and not a debit cards. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten days to process refunds on these cards.
We are unable establish which card was used on the day of your return, as we were informed that the number listed in your post does not belong to you. We have further sent an email to you in this regard and trust that we will be able to satisfactorily resolve this matter upon receipt of your response.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
Ordinarily debit card refunds are processed in cash however some chip and pin bank cards reflected as credit cards and not a debit cards. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten days to process refunds on these cards.
We are unable establish which card was used on the day of your return, as we were informed that the number listed in your post does not belong to you. We have further sent an email to you in this regard and trust that we will be able to satisfactorily resolve this matter upon receipt of your response.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn
Best regards,
Truworths's reply22 Jun 2015, 09:10
Official
Hello Qophie,
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
Ordinarily debit card refunds are processed in cash however some chip and pin bank cards reflected as credit cards and not a debit cards. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten days to process refunds on these cards.
We are unable establish which card was used on the day of your return, as we were informed that the number listed in your post does not belong to you. We have further sent an email to you in this regard and trust that we will be able to satisfactorily resolve this matter upon receipt of your response.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn
Thank you for your post. We value your feedback and the opportunity to respond.
When an item is returned and all the requirements of our Returns Policy are met, we will allow a full refund in the original method of tender.
Ordinarily debit card refunds are processed in cash however some chip and pin bank cards reflected as credit cards and not a debit cards. These cards are known as hybrid cards and banks classify them as credit cards. Banks usually take between five to ten days to process refunds on these cards.
We are unable establish which card was used on the day of your return, as we were informed that the number listed in your post does not belong to you. We have further sent an email to you in this regard and trust that we will be able to satisfactorily resolve this matter upon receipt of your response.
Should you have any other feedback or query, kindly contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn
Best regards,