1 reviews | Active since May 2010
Red Sailor Shirt
I purchased a red sailor shirt from Truworths in Bellville last week (2nd or 3rd of December) which i wore the shirt on Saterday and washed it to be worn today(9th of Dec) again ONLY to notice a small hole in my freaken shirt - i am HIGHLY disgusted that I as a consumer spend so much money on a shirt that after a single wash it has a hole in it, imagen how the shirt will look after 10 washed? One would expect that for the price i have paid the shirt will remain in good shape but apparently not - POOR quality! I only bought the shirt cause its sailor tipe and its red yet now i regret buying it cause im too scared to wear it as i must wash it fearing it will result in more holes. I will take photos of the hole its unacceptable that after ONE wash the shirt has a hole and no it was hang to dry on a plastic hanger in the house so the shirt was no where near wire or anything to give it that hole-its just utter poor quality for alot of money for a shirt.<br> <br> I wont buy again from Truworths if this is the kind of junk (poor quality) they sell to people and their products is expensive so one would expect it to be of good quality yet it aint-money well wasted for something that wont last me!
Thank you for your post and for raising this quality concern with us.
Whilst we take every necessary step to ensure that our merchandise meets our high quality standards, we realize that some quality inconsistencies may occasionally occur and therefore our Returns Policy is devised to accommodate in such instances. This allows our customers to return defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented.
As we have been unsuccessful in our attempts to contact you in this regard, we kindly request that you return the item along with your proof of purchase to your closest Truworths store for our Store Manager to send the garment to our Quality Assurance department for assessment.
Yours sincerely,
Lynn
Thank you for your post and for raising this quality concern with us.
Whilst we take every necessary step to ensure that our merchandise meets our high quality standards, we realize that some quality inconsistencies may occasionally occur and therefore our Returns Policy is devised to accommodate in such instances. This allows our customers to return defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented.
As we have been unsuccessful in our attempts to contact you in this regard, we kindly request that you return the item along with your proof of purchase to your closest Truworths store for our Store Manager to send the garment to our Quality Assurance department for assessment.
Yours sincerely,
Lynn