1 reviews | Active since Jul 2015
REALLY PATHETIC, FALSE INFORMATION
I ordered a few items online on the 19th July and gentleman called and I had to help him find the items I ordered on the online site. I received no feedback regarding my order I called the call centre a few times and was told they were sourcing the items. The consultant could not tell me if the sourcing would take a few more days or months or years. I would just have to wait. When I placed the order all the items in the sizes required where in stock, so why does the sourcing take so LONG. I have placed orders with other retailers and I received the items within a week or less. Truworths is not cheap and I would think the service should be better. The cherry on the cake is the items have been charged to my account already!!!!! Come on all I want is to get my items before the year is out!!!!
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clients are presented with the highest levels of customer service excellence.
We acknowledge your frustration for the way in which your Fashion Delivery order was attended to. We believe that an inaccuracy occurred whilst we were locating the items for you and this caused a delay in the delivery of your orders.
Granted that this type of service is no more acceptable to us than it is to you, we assure you that the appropriate corrective process will be followed to ensure that going forward, our high service standards are upheld at all times.
Following our telephonic conversation, we confirm that two of your orders were delivered yesterday and the remaining one will be delivered by Friday 24 July 2015.
We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused to you as a result of this matter.
Please feel free to contact us directly on *** or send an e-mail to *** should you have any further inquiries.
Yours in Fashion,
Lynn
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clients are presented with the highest levels of customer service excellence.
We acknowledge your frustration for the way in which your Fashion Delivery order was attended to. We believe that an inaccuracy occurred whilst we were locating the items for you and this caused a delay in the delivery of your orders.
Granted that this type of service is no more acceptable to us than it is to you, we assure you that the appropriate corrective process will be followed to ensure that going forward, our high service standards are upheld at all times.
Following our telephonic conversation, we confirm that two of your orders were delivered yesterday and the remaining one will be delivered by Friday 24 July 2015.
We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused to you as a result of this matter.
Please feel free to contact us directly on *** or send an e-mail to *** should you have any further inquiries.
Yours in Fashion,
Lynn