AF
Angeline F
1 reviews | Active since Jun 2013
17 Aug 2015, 12:45
really dissapointed in Truworths
yes i KNOW about your six month policy... but why sell goods that wear and tear when you guys are selling at high prices?<br> i choose to pay more for quality!!<br> woolworths has a policy on wear and tear and they dont care if you bring it back after a year or two with or without a receipt!<br> <br> i bought a jacket and a Daniel Hector bag which has been peeling and you want to credit me for not even half the amounts that i paid for???<br> <br> really sucks!!!!!!
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Truworths's replyOfficial
26 Aug 2015, 09:34Hello angie32,
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about your experience and therefore, conducted an enquiry into your concerns raised.
We liaised with the Admin Manager and were informed that on the day of your visit, she advised you regarding our returns policy, and informed you as you were not in possession of a valid proof of purchase a return could not be authorized. As you were not happy with this the matter was escalated to the Area Manager who was also in store on the day. In an attempt to assist you and to determine the causes of the damages on your items, the Area Manager arranged for our quality assurance department to do an assessment and provide us with their findings.
The Store Manager will remain in contact with you until this matter has been resolved.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about your experience and therefore, conducted an enquiry into your concerns raised.
We liaised with the Admin Manager and were informed that on the day of your visit, she advised you regarding our returns policy, and informed you as you were not in possession of a valid proof of purchase a return could not be authorized. As you were not happy with this the matter was escalated to the Area Manager who was also in store on the day. In an attempt to assist you and to determine the causes of the damages on your items, the Area Manager arranged for our quality assurance department to do an assessment and provide us with their findings.
The Store Manager will remain in contact with you until this matter has been resolved.
Kind regards,
Lynn
Truworths's reply26 Aug 2015, 09:34
Official
Hello angie32,
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about your experience and therefore, conducted an enquiry into your concerns raised.
We liaised with the Admin Manager and were informed that on the day of your visit, she advised you regarding our returns policy, and informed you as you were not in possession of a valid proof of purchase a return could not be authorized. As you were not happy with this the matter was escalated to the Area Manager who was also in store on the day. In an attempt to assist you and to determine the causes of the damages on your items, the Area Manager arranged for our quality assurance department to do an assessment and provide us with their findings.
The Store Manager will remain in contact with you until this matter has been resolved.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read about your experience and therefore, conducted an enquiry into your concerns raised.
We liaised with the Admin Manager and were informed that on the day of your visit, she advised you regarding our returns policy, and informed you as you were not in possession of a valid proof of purchase a return could not be authorized. As you were not happy with this the matter was escalated to the Area Manager who was also in store on the day. In an attempt to assist you and to determine the causes of the damages on your items, the Area Manager arranged for our quality assurance department to do an assessment and provide us with their findings.
The Store Manager will remain in contact with you until this matter has been resolved.
Kind regards,
Lynn