Really disappointing Service

Really applaud the bad service I’m experiencing with this company , I would not recommend anyone to ever use there "fashion request" service, if you want to offer a service please get it right like all the others out there. I have logged a request for a delivery on my item on the 17th Nov , I have read the T & C's and understand it will be logged the next business day I was promised that for an extra Fee the delivery will arrive within 7 working days to which it obviously never arrived. at first the sales consultant recommended I should opt for this it will be delivered to my home, when I got to the cashier she processed it and ask me nearest branch for pickup ? I thought maybe I heard wrong when they said it can be delivered at home nevertheless I was easy and said its okay I will get it at Vangate Mall which is closest to me and explained they would contact me when it arrives at the branch I requested for a delivery ref to track my order to which I was told that’s not part of the service. there is no communication in this period notifying a client of a delay in delivery or even a sms notifying that package has arrived instead I have to wait on a call' I missed various calls within this period and thought it that one of this calls I missed on the 8th business day my wife was at Vangate Mall Truworths and I asked her to inquire to which she was told the delivery will take 10 working days in some cases up to 14 working days ,they didn’t even have the courtesy to establish and call the courier service or the department that deals with this and provide proper feedback at this point I realized that system is flawed there staff don’t provide proper info around the logistics neither does the system in place offer any correspondence. really bad and ineffective service I wouldn’t recommend anyone to opt for this service in fact once I pay this I’m done with this company I would take my business to a more efficient and effective provider .