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1 reviews | Active since Jan 2015
06 Mar 2019, 16:39
Really bad customer service!
I placed an online order - o ********** 7 and rhe item haa arrived damaged! I phoned the online call centre who advised me I have to take the item back to the store and it cannot be collected or swapped! In this day and age, we di not have time to go into stores, hence we shop online!! Anyway, I have been trying to get hold of Lakeside Mall Truworths as this is closest and the phone rings unasweres for 2 days. I need to know if I can bring this item in and can they swap it. Frustrating to say the least. Not the kind of customer service I expect from Truworths as a loyal customer! Especially when the item costs R500 and I receive it damaged! Can the atore manager please get back to me!!!!
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Truworths's replyOfficial
08 Mar 2019, 13:44 Thank you for your post and raising your concerns.
At Truworths we aim to provide high quality fashionable merchandise that meets and exceeds the high standard that we set. Whilst the necessary measures are taken to try and ensure that all merchandise meet this standard we acknowledge that quality inconsistencies may occur.
Therefore when merchandise presents with a potential quality issue, it may be returned within a six months period from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
Following your communication with one of our consultants, we can verify that you were informed of this and were kindly requested to return the dress to the respective store with your proof of purchase.
Kind regards, Truworths Online Team
At Truworths we aim to provide high quality fashionable merchandise that meets and exceeds the high standard that we set. Whilst the necessary measures are taken to try and ensure that all merchandise meet this standard we acknowledge that quality inconsistencies may occur.
Therefore when merchandise presents with a potential quality issue, it may be returned within a six months period from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
Following your communication with one of our consultants, we can verify that you were informed of this and were kindly requested to return the dress to the respective store with your proof of purchase.
Kind regards, Truworths Online Team
Truworths's reply08 Mar 2019, 13:44
Official
Thank you for your post and raising your concerns.
At Truworths we aim to provide high quality fashionable merchandise that meets and exceeds the high standard that we set. Whilst the necessary measures are taken to try and ensure that all merchandise meet this standard we acknowledge that quality inconsistencies may occur.
Therefore when merchandise presents with a potential quality issue, it may be returned within a six months period from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
Following your communication with one of our consultants, we can verify that you were informed of this and were kindly requested to return the dress to the respective store with your proof of purchase.
Kind regards, Truworths Online Team
At Truworths we aim to provide high quality fashionable merchandise that meets and exceeds the high standard that we set. Whilst the necessary measures are taken to try and ensure that all merchandise meet this standard we acknowledge that quality inconsistencies may occur.
Therefore when merchandise presents with a potential quality issue, it may be returned within a six months period from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
Following your communication with one of our consultants, we can verify that you were informed of this and were kindly requested to return the dress to the respective store with your proof of purchase.
Kind regards, Truworths Online Team