1 reviews | Active since Dec 2014
Really Bad Attitude
At the beginning of July my mother who is a pensioner and hardly goes out went to buy a jersey for my husband for his birthday. She explained he could exchange it if he didn't like it. <br> We went to the Festival Mall branch of Truworths this morning. Before making choices we asked the 'manageress' from the cash desk if we could choose something else and pay in the difference. She said they would check the purchase on my mother's account as we didn't have a slip & it would be fine. When my husband eventually found a pair of jeans they were more expensive than the jersey so we thought we would just pay in the difference. <br> All of a sudden there was a new person in charge at the cash desk and we were told that we could not do an exchange if the amount was not exactly the same as the original item. There was no possibility of us paying in the difference in cash. She said my mother would have to be there to complete the transaction. My mother could not come in to complete the transaction. We eventually just returned the jersey & left.<br> I would not have written this on Hello Peter if I had not turned around and seen the superior and cashier laughing at us. SHOCKING SERVICE! #neveragain
Thank you for your post.
At Truworths, we train our staff to provide our customers with the most efficient and pleasant shopping experience. We have also set strict policies and procedures in place which we demand our staff to adhere to.
When a gift is returned without the required proof of purchase, and the purchase can be located on the account that it was purchased on, the store can accommodate the customer. The store did not follow this procedure as you should have been allowed to pay the difference in price for the item that you/ your husband have selected.
The service described in your post is not in line with our high service standards. As such we escalated this matter to the Manager of the store in question.
We believe that he has contacted you and has apologized for the conflicting information provided to you by the store consultants and supervisors on the day of your visit. He is further committed address this matter with the store staff and supervisors to ensure that this incident does not occur in future.
We trust that we have adequately resolved this matter for you and we look forward to seeing you in our stores again soon.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we train our staff to provide our customers with the most efficient and pleasant shopping experience. We have also set strict policies and procedures in place which we demand our staff to adhere to.
When a gift is returned without the required proof of purchase, and the purchase can be located on the account that it was purchased on, the store can accommodate the customer. The store did not follow this procedure as you should have been allowed to pay the difference in price for the item that you/ your husband have selected.
The service described in your post is not in line with our high service standards. As such we escalated this matter to the Manager of the store in question.
We believe that he has contacted you and has apologized for the conflicting information provided to you by the store consultants and supervisors on the day of your visit. He is further committed address this matter with the store staff and supervisors to ensure that this incident does not occur in future.
We trust that we have adequately resolved this matter for you and we look forward to seeing you in our stores again soon.
Yours sincerely,
Lynn