IN
Ithoriseng N
1 reviews | Active since Aug 2014
23 May 2015, 11:20
Real bad attitude
I stood at a shoe department for almost 15minutes and I started to shout for assistance and that's when Tshegofatso finally appeared. I told her immediately that they were not doing us customers right and she just gave me an abrupt answer saying \in what
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Truworths's replyOfficial
29 May 2015, 13:52Hello Ithoriseng,
Thank you for affording us the opportunity to attend to you concerns.
At Truworths we strive to offer our customers service that consistently meets and exceeds our standards of excellence, and we were therefore concerned to read of your experience.
We escalated your concerns to the Store Manager at the relevant store, to investigate and address. He has expressed his disappointment with the service described in your post as it is unacceptable and not tolerated at Truworths. We believe that he has made contact with you and apologised for your experience. He will certainly address the matter with the store consultant once she returns from her annual leave.
Our customers are our number one priority. On behalf of Truworths, we wish to sincerely apologise to you for any upset this may have caused.
Kind regards,
Lynn
Thank you for affording us the opportunity to attend to you concerns.
At Truworths we strive to offer our customers service that consistently meets and exceeds our standards of excellence, and we were therefore concerned to read of your experience.
We escalated your concerns to the Store Manager at the relevant store, to investigate and address. He has expressed his disappointment with the service described in your post as it is unacceptable and not tolerated at Truworths. We believe that he has made contact with you and apologised for your experience. He will certainly address the matter with the store consultant once she returns from her annual leave.
Our customers are our number one priority. On behalf of Truworths, we wish to sincerely apologise to you for any upset this may have caused.
Kind regards,
Lynn
Truworths's reply29 May 2015, 13:52
Official
Hello Ithoriseng,
Thank you for affording us the opportunity to attend to you concerns.
At Truworths we strive to offer our customers service that consistently meets and exceeds our standards of excellence, and we were therefore concerned to read of your experience.
We escalated your concerns to the Store Manager at the relevant store, to investigate and address. He has expressed his disappointment with the service described in your post as it is unacceptable and not tolerated at Truworths. We believe that he has made contact with you and apologised for your experience. He will certainly address the matter with the store consultant once she returns from her annual leave.
Our customers are our number one priority. On behalf of Truworths, we wish to sincerely apologise to you for any upset this may have caused.
Kind regards,
Lynn
Thank you for affording us the opportunity to attend to you concerns.
At Truworths we strive to offer our customers service that consistently meets and exceeds our standards of excellence, and we were therefore concerned to read of your experience.
We escalated your concerns to the Store Manager at the relevant store, to investigate and address. He has expressed his disappointment with the service described in your post as it is unacceptable and not tolerated at Truworths. We believe that he has made contact with you and apologised for your experience. He will certainly address the matter with the store consultant once she returns from her annual leave.
Our customers are our number one priority. On behalf of Truworths, we wish to sincerely apologise to you for any upset this may have caused.
Kind regards,
Lynn