1 reviews | Active since May 2015
Re:Accounts. Bad attitude of Agents
I'm a customer and I know that my account is behind but that does not give Truworths agents the right to harass and insult me. Even though I am behind with payments but I have been making an effort to pay them. After my last payment I received a call from one of their agents and the person I spoke to told me to make a payment of R1400 at the end of May 2015, of which I took as an arrangement that I greed to. Now all of a sudden, everyday, a different agent is calling & telling me to make a payment of over R4000 Really is that possible???? This is now a harassment because their agents are very rude, they don't know how to talk to people. These agents must stop treating people like dirt. Truworths must train their agents to talk to customers irrespective of their accounts status. We are all human. PLEASE!!! Very Frustrated and disappointed in their service.
Thank you for your post and affording us the opportunity to respond.
At Truworths, we pride ourselves on providing world class customer service, and as such mandate our collections agencies to uphold our high standards. Munnik Basson Dagama (MBD) is doing collections on your Truworths account on our behalf. We therefore referred this matter to MBD to address with the responsible agents.
Further to this, we sincerely apologize for any frustration or upset that was caused to you as a result of this matter and trust that you will be able to bring your account up to date soon in order to enjoy the benefits of being a Truworths account holder.
Should you have any other feedback or concern, contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
At Truworths, we pride ourselves on providing world class customer service, and as such mandate our collections agencies to uphold our high standards. Munnik Basson Dagama (MBD) is doing collections on your Truworths account on our behalf. We therefore referred this matter to MBD to address with the responsible agents.
Further to this, we sincerely apologize for any frustration or upset that was caused to you as a result of this matter and trust that you will be able to bring your account up to date soon in order to enjoy the benefits of being a Truworths account holder.
Should you have any other feedback or concern, contact us directly on *** or send an e-mail to *** and we will gladly assist you.
Kind regards,
Lynn