1 reviews | Active since Jun 2018
randburg square truworths ....the worst service from a retail store you will ever experience!
this store literally wasted my entire break as well as my money. the amount of disrespect shown to clients from the staff is unbelievable ! I had paid R200 for a watch from them and it was a purely defective good. the product is in excellent condition however the band has been separated from the watch. they showed me complete disrespect,indirectly accused me of lieng and did not even have the courtesy to apologize. i have an account with them which i will be closing TODAY! i hope no client ever has to go through this utterly dreadful experience.
At Truworths, quality is of utmost importance to us and we therefore thank you for bringing this matter to our attention and affording us the opportunity to respond.
We have investigated your complaint, and as such, liaised with the store in question. We were informed that when the watch was returned to the store, both pins on the one strap was missing. As the strap referred to in your post does not form part of the mechanism of the watch, it is not covered under the warrantee. For this reason we confirm that you were correctly informed that assistance in this regard could not be provided.
We thank you for bringing this matter to our attention; however, trust that you will be able to accept our stance regarding this matter.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team
At Truworths, quality is of utmost importance to us and we therefore thank you for bringing this matter to our attention and affording us the opportunity to respond.
We have investigated your complaint, and as such, liaised with the store in question. We were informed that when the watch was returned to the store, both pins on the one strap was missing. As the strap referred to in your post does not form part of the mechanism of the watch, it is not covered under the warrantee. For this reason we confirm that you were correctly informed that assistance in this regard could not be provided.
We thank you for bringing this matter to our attention; however, trust that you will be able to accept our stance regarding this matter.
Should you have any further queries or concerns, please contact us directly on *** or e-mail ***.
Kind regards,
Truworths Online Team