****py service

Truworths you can do better honestly we pay a lot of money for your items for you to just not care or want to take us through a tedious process for just wanting to return a faulty item,29 May I bought a pair of boots for my mom she wore them on the 1st of June to attend a funeral and the zip malfunctioned,we tried fixing it and was okay for to just continue with her day,she then attempted to wear them to work and same thing happened the boots malfunctioned again. I then went to a store with the attempt to return the shoes and because the zip was closed at the time of visiting the store I was told were to get off even after showing a picture of the damaged shoe at the funeral I was told nothing was wrong with the shoes and I wouldn’t be assisted the branch manager told me where to get off and he was done with me. As a frustrated client I tried reaching out to head office to be assisted and I was told they could only take in the shout to quality assurance another person who will determine whether the shoe is faulty or not ,but the person who bought the shoes paid for the shoes voice is null and void I bought evidence that the shoe is broken I paid 900 for a shoe that was worn twice,I am assuming that is invalid and I’ll take that but how a branch manger told me how to get off with no customer service no empathy no remorse no nothing was another level of frustration and disappointment and he straight told my husband that he shouldn’t come with me the next time his shopping at the store in this regards we will be closing all accounts as I was chased away from your store.oh and the regional manager was at this store at the time of the incident she walked out of the store like nothing customer related was happening in her presence.