Purchased the Narciso Rodriguez and has no scent and no feedback.

Item: Truworths
Rating: 1
Author: Nomalanga M

I purchased a Narciso Rodriguez from Truworths. When I started using the fragrance I noticed that it was defective and had no scent. Decided to return it back to Truworths including the receipts. I was advised that their fragrance department would get back to me once the product has been returned back from the supplier.

However I am annoyed with the fact that no one from their Clearwater store has gotten back to me. It's 3 weeks now and no feedback on the cologne.

Please help!

Helpful (0)

Replies (2)

Truworths's replyOfficial

06 Apr 2019, 08:36

We acknowledge receipt of your review and appreciate you getting in touch with us.

We will investigate your concerns raised and will provide you with feedback soon.

Kind regards,

Truworths Online Team

Truworths's reply06 Apr 2019, 08:36

Official

Truworths's replyOfficial

08 Apr 2019, 12:39

Thank you for your post.

Upon the receipt of your post, we escalated your concerns raised to the relevant Store Manager to address.

We were informed that the Narciso Rodriguez Rep will be in store on 12 April 2019 and can confirm that we have tried contacting you to provide feedback, but have been regrettably unsuccessful in our attempt.

We encourage you to contact us directly on *** or via email ***, should you require any further assistance.

Hope to hear from you soon.

Kind regards,

Truworths Online team

Truworths's reply08 Apr 2019, 12:39