1 reviews | Active since Oct 2019
Purchase of Jeans
On the 12th of October 2019 I bought a jean from Truworths in Heidelberg mall. I got home tried the jean on and left when I got home after having left the house I noticed a small stitching or patch on the jean now me being me I was a bit surprised because as far as I know that is not truworths standard or quality. It was like someone wore it and returned it to the store. I went to springs mall to confirm if this was something they could exchange the lady took the pants to the back and came back after I waited for a few minutes when she returned she had an attitude looking at me like I wore the jean and stitched it trying my luck mind you I returned it the following weekend the 19th while looking at the jean she stretched this stitching saying it might be a factory faulty she later said I should come back with the account holder on whose account the jean was bought. The following day I went to Heidelberg where I originally bought the jean the same thing happened they gave me that "Chancer look" to say I am returning something that i might have worn and stitched none of these ladies were helpful each one inspecting this stitching and making it worse today I am sitting with a jean I cannot wear because the stitching is loose from all this inspection I emailed customer service none of them have gotten back to me. when we buy truworths we have the idea that we are buying quality for our money not Quantity.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store and can confirm that the Management tried contacting you to have this matter resolved but they were unsuccessful in their attempt.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We kindly request you to contact us directly in order for us to address your concerns raised. Please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store and can confirm that the Management tried contacting you to have this matter resolved but they were unsuccessful in their attempt.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We kindly request you to contact us directly in order for us to address your concerns raised. Please contact us on *** or via email on ***
Kind regards,
Truworths Online Team
I do not make it a habit of returning stock but truworths provides quality for money and the service I received from both stores was very unprofessional. If it's a factory faulty such products should not be amongst the items being sold there should be a control on such matters because when we as consumers step into truworths we have high expectations what I experienced was disappointing
I do not make it a habit of returning stock but truworths provides quality for money and the service I received from both stores was very unprofessional. If it's a factory faulty such products should not be amongst the items being sold there should be a control on such matters because when we as consumers step into truworths we have high expectations what I experienced was disappointing