DS
Diederick S
1 reviews | Active since Dec 2011
16 Jun 2015, 11:17
Public Holiday & After Hours Phone Calls
Extremely rude call centre agents phone me on a public holiday for R300. Close My Account !!
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Replies (1)
Truworths's replyOfficial
23 Jun 2015, 14:36Hello DWStopforth,
At Truworths, we take great pride in offering our customers the highest standard of international customer service and we were therefore concerned to hear of your experience, and escalated this matter to the Collections Supervisor to attend.
We have subsequently received confirmation that she has communicated an apology to you on behalf of Truworths and the offending agent.
Further to this, we wish to confirm that once an account falls into arrears, communication is automatically generated. This is not sent with the intention to cause frustration or upset, but is merely a way for us to advise you on the status of your account, as your credit worthiness is an asset.
We would like to take the opportunity to thank you for your long-standing support of our company and we hope that we have satisfactorily addressed your concerns and urge you to contact us should have any further queries or suggestions on ***, or send us an e-mail at ***.
Kind regards,
Lynn
At Truworths, we take great pride in offering our customers the highest standard of international customer service and we were therefore concerned to hear of your experience, and escalated this matter to the Collections Supervisor to attend.
We have subsequently received confirmation that she has communicated an apology to you on behalf of Truworths and the offending agent.
Further to this, we wish to confirm that once an account falls into arrears, communication is automatically generated. This is not sent with the intention to cause frustration or upset, but is merely a way for us to advise you on the status of your account, as your credit worthiness is an asset.
We would like to take the opportunity to thank you for your long-standing support of our company and we hope that we have satisfactorily addressed your concerns and urge you to contact us should have any further queries or suggestions on ***, or send us an e-mail at ***.
Kind regards,
Lynn
Truworths's reply23 Jun 2015, 14:36
Official
Hello DWStopforth,
At Truworths, we take great pride in offering our customers the highest standard of international customer service and we were therefore concerned to hear of your experience, and escalated this matter to the Collections Supervisor to attend.
We have subsequently received confirmation that she has communicated an apology to you on behalf of Truworths and the offending agent.
Further to this, we wish to confirm that once an account falls into arrears, communication is automatically generated. This is not sent with the intention to cause frustration or upset, but is merely a way for us to advise you on the status of your account, as your credit worthiness is an asset.
We would like to take the opportunity to thank you for your long-standing support of our company and we hope that we have satisfactorily addressed your concerns and urge you to contact us should have any further queries or suggestions on ***, or send us an e-mail at ***.
Kind regards,
Lynn
At Truworths, we take great pride in offering our customers the highest standard of international customer service and we were therefore concerned to hear of your experience, and escalated this matter to the Collections Supervisor to attend.
We have subsequently received confirmation that she has communicated an apology to you on behalf of Truworths and the offending agent.
Further to this, we wish to confirm that once an account falls into arrears, communication is automatically generated. This is not sent with the intention to cause frustration or upset, but is merely a way for us to advise you on the status of your account, as your credit worthiness is an asset.
We would like to take the opportunity to thank you for your long-standing support of our company and we hope that we have satisfactorily addressed your concerns and urge you to contact us should have any further queries or suggestions on ***, or send us an e-mail at ***.
Kind regards,
Lynn