lN
lulama N
1 reviews | Active since Jul 2011
04 Apr 2015, 16:34
proof of account closure
This is the very same reason a choose to close my account with Truworths. Their customers service is ****py. A simple task as emailing me proof of account closure turned into a argument match. and apparently call centre agents don't give surnames as calls are recorded. please listen to the recording and hear how clients are treated.
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Truworths's replyOfficial
09 Apr 2015, 11:37Hello blublossom,
Thank you for bringing your recent experience to our attention and affording us the opportunity to respond.
We listened to the recording of the call mentioned, and acknowledge your unhappiness with the level of service you received. The service the agent rendered was indeed unacceptable, and certainly not in line with the standards we set for ourselves. We have escalated your concerns, and verify that this matter will be addressed with the respective agent.
Please note that when an account is closed, a paid up letter is automatically dispatched to the customer. It is not a standard Truworths procedure to e-mail letters to customers. Upon your request, we however made an exception, and the requested letter was sent to you via e-mail on 07 April 2015.
Although we trust that we have adequately addressed the concerns raised in your post, should you require any further assistance, please feel free to contact us.
Kind regards,
Charmaine
Thank you for bringing your recent experience to our attention and affording us the opportunity to respond.
We listened to the recording of the call mentioned, and acknowledge your unhappiness with the level of service you received. The service the agent rendered was indeed unacceptable, and certainly not in line with the standards we set for ourselves. We have escalated your concerns, and verify that this matter will be addressed with the respective agent.
Please note that when an account is closed, a paid up letter is automatically dispatched to the customer. It is not a standard Truworths procedure to e-mail letters to customers. Upon your request, we however made an exception, and the requested letter was sent to you via e-mail on 07 April 2015.
Although we trust that we have adequately addressed the concerns raised in your post, should you require any further assistance, please feel free to contact us.
Kind regards,
Charmaine
Truworths's reply09 Apr 2015, 11:37
Official
Hello blublossom,
Thank you for bringing your recent experience to our attention and affording us the opportunity to respond.
We listened to the recording of the call mentioned, and acknowledge your unhappiness with the level of service you received. The service the agent rendered was indeed unacceptable, and certainly not in line with the standards we set for ourselves. We have escalated your concerns, and verify that this matter will be addressed with the respective agent.
Please note that when an account is closed, a paid up letter is automatically dispatched to the customer. It is not a standard Truworths procedure to e-mail letters to customers. Upon your request, we however made an exception, and the requested letter was sent to you via e-mail on 07 April 2015.
Although we trust that we have adequately addressed the concerns raised in your post, should you require any further assistance, please feel free to contact us.
Kind regards,
Charmaine
Thank you for bringing your recent experience to our attention and affording us the opportunity to respond.
We listened to the recording of the call mentioned, and acknowledge your unhappiness with the level of service you received. The service the agent rendered was indeed unacceptable, and certainly not in line with the standards we set for ourselves. We have escalated your concerns, and verify that this matter will be addressed with the respective agent.
Please note that when an account is closed, a paid up letter is automatically dispatched to the customer. It is not a standard Truworths procedure to e-mail letters to customers. Upon your request, we however made an exception, and the requested letter was sent to you via e-mail on 07 April 2015.
Although we trust that we have adequately addressed the concerns raised in your post, should you require any further assistance, please feel free to contact us.
Kind regards,
Charmaine