PROMOTION ITEM CHARGED NORMAL PRICE/ BAD ATTITUDE

Hello Peter

I went to the Truworths Somerset Mall branch to purchase clothing items on the 27th of December 2017. Items purchased as follows: Cerise Bermuda short - code ********** 3- mark down price was R320.00 and on the item was a sticker which indicated that if you buy any 2 items and get 50% of the lowest item. the Manager of the shop said that she cant give the item at a further discount price. she admitted that it was there fault for not removing the sticker as it was on promotion and it ended the 25/12/2017, which was not indicated on the sticker. 2nd Item was a Dark Mottle Pedal - code ********** 93- mark down price was R280.00, but my account was invoiced with the amount of R370.00. On the 28th of December 2017, I logged a complaint with Truworths Head office which a reference number was allocated : *** with a turnaround time of 48hours. I had to follow up yesterday with Truworths because they didn't call me back. Their response was that the consultant and the supervisor of the complaints department was not at work. I have never ever been treated with so much disrespect. Truworths customer service is so terrible, the customer must stay on the line for more then 10minutes without any assistance. still awaiting feedback from the Truworths Head Office. The Manager at the branch in Somerset Mall was not friendly and her customer service is very poor. Could you kindly assist. Anneline loyal customer of Truworths.

if this is not addressed I will have no choice but too no longer do business with this store.