1 reviews | Active since Mar 2012
Product Knowledge
I went to Truworths elements in Sunnypark on the 13/09/2019 I wanted a fragrance when I got there I was specific to the consultant that I have sinuses I don't want something that is strong , I asked her for suggestions, she showed me dunhill blue and red . I bought the set which was R1200.00.I started using the Red for 2 days it gave me a terrible headache and blocked nose and was sneezing. I then decided not to use any fragrance for 2 days and see what will happen I was fine after that I used the blue and almost same thing happened I had a continuous headache. I know the policy doesn't allow the return of this items but for the fact that I asked the consultant to give me something that can suite my condition.I don't know in this situation will I be allowed to get something that is gonna be softer for me.Before I used Armani code , and clinique be happy for men purchased from Truworths and I was fine with this ones.
At Truworths we are committed to providing our customers with high-quality merchandise of international standards and were concerned to hear of your experience.
Following our discussion with the Area Manager, we were informed that during your initial enquiry the perfume was assessed by the representative of the supplier who assessed the perfume and as per your request the consultant suggested the above-mentioned product.
We can confirm that the relevant Area Manager has been in contact with you to provide feedback and are pleased to further confirm that this matter has been resolved in the interim.
We trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
At Truworths we are committed to providing our customers with high-quality merchandise of international standards and were concerned to hear of your experience.
Following our discussion with the Area Manager, we were informed that during your initial enquiry the perfume was assessed by the representative of the supplier who assessed the perfume and as per your request the consultant suggested the above-mentioned product.
We can confirm that the relevant Area Manager has been in contact with you to provide feedback and are pleased to further confirm that this matter has been resolved in the interim.
We trust that we were able to adequately attend to your concerns raised. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team