1 reviews | Active since May 2015
PRICE ON SHELF LESS THAN ON SYSTEM
Hi All,<br> <br> I went to Truworths Witbank on Saturday to buy shoes for a little girl. The tag on the shoes was R 130.00 getting to the till it is R 170.00. I asked the lady how much it is as I saw the increase she told me that it is R 170.00 I immediately said to her that the tag says R 130.00. She told me that there is nothing that she can do I have to pay it. She then called the manager and he advised that it R 170.00 is the price, I explained to him that this is not what the tag says. He firmly said that R 170.00 is the price and he walked away. <br> <br> Why would tag state one price and the system another and then yet, they just apologize that the tag is incorrect and assumes that I need to be happy with that and pay the higher amount. <br> <br> Unacceptable as I am the accountant of a well known retail company - and unfortunately this is not how things work in the retail industry and I cannot make a price error and expect my customer to pay for it.<br> <br> Could this please be addressed.
Thank you for alerting us to this incident and affording us the opportunity to respond.
We have investigated the complaint and we wish to apologise sincerely for the fact that the management of the store in question did not follow the correct procedure or adhere to our policy with regards to price tag queries in that they processed the sale for the price that it scanned at, instead of honouring the marked price.
This matter was escalated to the relevant Area Manager and we can confirm that she has apologised to you for this experience and that she has authorised the store to honour the marked price. She will also ensure that all staff in the store will be retrained on this policy and procedure.
We value your support and appreciate your feedback. Please do not hesitate to contact us directly with any matter of concern or suggestions for improvements by phoning us 021- *** or via e-mail at ***
Yours sincerely,
Lynn
Thank you for alerting us to this incident and affording us the opportunity to respond.
We have investigated the complaint and we wish to apologise sincerely for the fact that the management of the store in question did not follow the correct procedure or adhere to our policy with regards to price tag queries in that they processed the sale for the price that it scanned at, instead of honouring the marked price.
This matter was escalated to the relevant Area Manager and we can confirm that she has apologised to you for this experience and that she has authorised the store to honour the marked price. She will also ensure that all staff in the store will be retrained on this policy and procedure.
We value your support and appreciate your feedback. Please do not hesitate to contact us directly with any matter of concern or suggestions for improvements by phoning us 021- *** or via e-mail at ***
Yours sincerely,
Lynn
