1 reviews | Active since Sept 2011
Post At Physical Address Again!!!
Truworths must be one of the only big name brands that is not environmental conscious, yesterday (01 Feb 15) I found dumped out side my gate where I stay 6 statements from truworths, and don't forget that the post office was on strike as well, I can't believe that a company as big as truworths can't work on a simple system that when a client requests that their statements be sent via email, they can't do this, because they would rather have trees chopped down to send post in ever so colourful envelopes, really truworths, you need to get your customer service straightened out and also start thinking about our enviroment and stop with the excuse that you can't sent statements via email, if other companies can do it so can you. This is the second time I am complaining about this, truworths customer service and their attitude towards our environment is appalling and disgusting.
Thank you for your post. We value your feedback and the opportunity to respond.
We acknowledge your frustration regarding this matter, but regrettably we do not currently have the facility to send monthly statements electronically. This is something that we are looking at introducing and, until such time, customers are advised to contact us monthly in order to request that their statements are manually e-mailed to them.
We suggest that you view your current account status online by registering on our website at www.truworths.co.za. Alternatively, you can SMS 'BAL' followed by your 14 digit account number to 31580. You will receive an SMS update of your balance as well as the available credit on your account.
We sincerely apologise for any inconvenience caused as a result of this but trust that we have acceptably addressed your concerns.
Regards,
Charmaine
Thank you for your post. We value your feedback and the opportunity to respond.
We acknowledge your frustration regarding this matter, but regrettably we do not currently have the facility to send monthly statements electronically. This is something that we are looking at introducing and, until such time, customers are advised to contact us monthly in order to request that their statements are manually e-mailed to them.
We suggest that you view your current account status online by registering on our website at www.truworths.co.za. Alternatively, you can SMS 'BAL' followed by your 14 digit account number to 31580. You will receive an SMS update of your balance as well as the available credit on your account.
We sincerely apologise for any inconvenience caused as a result of this but trust that we have acceptably addressed your concerns.
Regards,
Charmaine